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500 Error after uploading BuddyPress 1.0.2

  • Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    I am getting a server error 500 every time I try to upload BuddyPress 1.0.2.

    I uploaded buddypress 1.0.2 to the plugins folder – result = error 500

    I installed buddypress 1.0.2 from the plugins panel – result = error 500

    This is on a fresh WordPress mu 2.7.1 installation.

    What am i doing wrong?

Viewing 18 replies - 1 through 18 (of 18 total)
  • Avatar of John James Jacoby
    John James Jacoby
    Keymaster

    @johnjamesjacoby

    Possible that the themes are missing or deactivated somehow. Are you able to access the admin area? If so, can you make sure you have a member theme active and in the correct location? Same with your home theme?

    Avatar of Jeremiah Stover
    Jeremiah Stover
    Member

    @jeremiahstover

    Step 1 – Download latest version of WordPress MU (2.7.1)

    Step 2 – install on server and verify it is working

    Step 3 – Download latest version of BuddyPress (1.0.2)

    Step 4 – copy to the plugins directory

    Result

    Error 500 on all pages

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    Yeah, Jeremiah. That’s how it happens.

    John, WordPress MU (2.7.1) is working fine. It’s when I upload BuddyPress (1.0.2) that i get the error. My admin panel, the public blog, everything becomes Error 500 in the browser once I upload the files.

    I can still see everything fine in the ftp explorer [Filezilla]

    Avatar of Jeremiah Stover
    Jeremiah Stover
    Member

    @jeremiahstover

    I tried downloading wpmu 2.7.0 and bp 1.0.1 – only the budypress activation returns error 500 in this case, the rest of the site continues to function.

    Avatar of Jeff Sayre
    Jeff Sayre
    Participant

    @jeffsayre

    Okay, why don’t both of you go through this list to see if there are other commonalities:

    http://buddypress.org/forums/topic.php?id=2674

    Please post your response to those questions here.

    Avatar of John James Jacoby
    John James Jacoby
    Keymaster

    @johnjamesjacoby

    Who is your web host? My next guess is this is an out-of-memory situation. Others have encountered this with hosts like 1and1 and GoDaddy, and have fixed it by increasing the amount of memory available in their php.ini files.

    Do a search through the forums and see if you can find anything relevant that helps out. If not report back.

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    1. Which version of WPMU are you running? 2.7.1

    2. Did you install WPMU as a directory or subdomain install? Installed it into a subdomain, but new blogs will appear as directories I think.

    3. If a directory install, is it in root or in a subdirectory? It’s in the root of the subdomain.

    4. Did you upgraded from a previous version of WPMU? If so, from which version? no

    5. Was WPMU functioning properly before installing/upgrading BuddyPress? yes

    6. Which version of BuddyPress (BP) are you running? Attempting to install 1.0.2

    7. Did you upgraded from a previous version of BP? If so, from which version? no

    8. Do you have any plugins other than BuddyPress installed and activated? no

    9. Are you using the standard BuddyPress themes or customized themes? standard

    10. Have you modified the core files in any way? no

    11. Do you have any custom functions in bp-custom.php? no

    12. If running bbPress, which version? none. Do I need bbPress?

    13. Please provide a list of any errors in your server’s log files. not quite sure how to get to these.

    My host is 1and1.

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    http://community.redeemerjackson.com/ – here’s the site without the BuddyPress files uploaded.

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    Also, tried uploading a php.ini file in wp-admin that contained:

    memory=20MB

    upload_max_filesize = 8M

    Same error.

    Avatar of Jeff Sayre
    Jeff Sayre
    Participant

    @jeffsayre

    With what you are experiencing, I would image that there is useful information in your server’s log files. How do you locate the log files?

    This is a very old article, but perhaps still applies to 1and1:

    http://www.devchunks.com/1and1/1and1-hosting-server-logs/

    If that does not help, contact them and ask for assistance in locating your log files.

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    I can get to the log files. What am i looking for?

    Thanks for your help, by the way.

    Avatar of Jeff Sayre
    Jeff Sayre
    Participant

    @jeffsayre

    You need to look at the apache_error_log. Or whatever 1and1 has decided to call the Apache log file.

    You do not need to paste the entire contents of that log file in a post. Since this is a new install, what you should do is clear out the log file then recreate the issue. Then go back to the log file and see what errors are reported. List those errors, just one copy of each unique error, here.

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    Will the line contain the word ‘error’?

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    As far as files go, I just have access logs, mail logs and ftp logs.

    Avatar of Jeff Sayre
    Jeff Sayre
    Participant

    @jeffsayre

    You’ll need to contact 1and1 and have them help you out. I assume, then, that you are on a shared server?

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    Called 1and1. We changed to php5 and now it’s working.

    Avatar of John James Jacoby
    John James Jacoby
    Keymaster

    @johnjamesjacoby

    Damn I was in a meeting and I missed all this fury, but the PHP version was my next suggestion.

    1and1 people can do this by adding this line to their .htaccess file. (This has also been covered before.)

    AddType x-mapp-php5 .php

    Avatar of Justin Brock
    Justin Brock
    Participant

    @justinbrock

    Perhaps that should be modified in the BuddyPress requirements. I prefer php5, but WordPress Mu suggests lower.

Viewing 18 replies - 1 through 18 (of 18 total)

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