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Activate your Account

  • Avatar of hkcharlie
    hkcharlie
    Participant

    @hkcharlie

    Is it just me, or does it appear that the “Activate your Account” doesn’t work.

    I get one of two things most times :

    1) it says that it doesn’t recognise the activation code OR

    2) it just sits on the “Activate Your Account” screen and does nothing.

    Any ideas anyone ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Avatar of danbp
    danbp
    Moderator

    @danbp

    Hi @hkcharlie,

    it’s a remaining situation because of a session cookie.
    Many users register, go to their mail client, send the activation key and return on the site during the same browser session.

    So, to avoid this, you can test registering by
    1) register a new user from the front-end
    2) close your browser.
    3) get your activation key from your mail inbox
    4) reopen browser and go to your site
    5) enter the activation key

    Normally you can now login without any problem.

    Avatar of hkcharlie
    hkcharlie
    Participant

    @hkcharlie

    Sorry, that is not what you would expect of a user.

    What I did was log out, shut down my browser session, ran CCleaner to clear cache etc then went about registering for my website like a new user would.

    Filled in the registration page, got a message to check my email, so went to my email and clicked the link, this opened another tab which read “Invalid Activation Key”.

    1) You would not expect your new users to close their session before going to their email for the activation key.

    2) On the page that says “Invalid Activation Key” there is a box that says “Please provide valid activation key”. Nowhere on the email that is created does it say “this is your activation key” you need to be a little tech literate and cut it out of the URL that is posted on there as the link.

    I can’t expect new members to be doing either of these.

    How can I change this ?

    Avatar of hkcharlie
    hkcharlie
    Participant

    @hkcharlie

    Is this something wrong in my setup?
    Is everyone getting this ?

Viewing 3 replies - 1 through 3 (of 3 total)

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