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authentication emails going to spam folder

  • Avatar of Kunal17
    Kunal17
    Participant

    @kunal17

    All the authentication emails that are sent out after registration seem to be reaching my users spam folders. Please help me sort this out. What do I need to look at in my installation to solve this problem?

    I am running BP 1.0 on WP 2.7.1

Viewing 6 replies - 1 through 6 (of 6 total)
  • off the top of my head, the only idea i have would be to include a little blurb about checking junk mail/setting up a filter prior to signing up. i’ve seen some services do this usually in big bold letters.

    Avatar of Kunal17
    Kunal17
    Participant

    @kunal17

    Thanks Mike,

    I have been trying to figure out how to include that in the screen that comes up after a user enters their registration details and clicks next. Would you know what I have to edit?

    Actually the problem is not only with activation emails..all emails generated by buddypress (alerts about private messages etc) seem to be going to the spam folders.

    Avatar of Kunal17
    Kunal17
    Participant

    @kunal17

    I notice that all the emails that are going out by my website have mailed by: gator754.hostgator.com in the details section (I am checking in gmail).

    Could this be the reason they are going to the spam folder?

    Avatar of Plrk
    plrk
    Participant

    @plrk

    The inner workings of the e-mail spam detectors are strange and mysterious. You are probably right in that having your mail sent by a server on a domain hostname different than the domain specified in the “from” field in the mail (your domain) counts against them. I’d set up a big “check your junk mail” blurb as suggested above, and recommend your members to mark all BuddyPress e-mails as “not spam”.

    Avatar of Kunal17
    Kunal17
    Participant

    @kunal17

    @plrk, I guess the check you junk mail message would be best on second register screen (the one that comes up after clicking next. However I am unable to find the code to edit to add the message. Can anyone tell me which file it resides in?

    Avatar of Kunal17
    Kunal17
    Participant

    @kunal17

    Bump..

    still looking for help on how to edit the screen that comes up right after you enter your registration information. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

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