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Avatar issues

Viewing 5 replies - 1 through 5 (of 5 total)
  • Avatar of Bbrian017
    bbrian017
    Participant

    @bbrian017

    My server admin (godaddy said)

    John S. – Server Support: Ok this is the issue, which is actually very common in many Linux based systems.

    John S. – Server Support: The files are being improperly owned by the user/group apache instead of yoru actual ftp user for that location.

    John S. – Server Support: You can setup a cronjob that goes through and does a chown on the troubled directories every set time limit

    Any suggestion on this?

    Avatar of John James Jacoby
    John James Jacoby
    Keymaster

    @johnjamesjacoby

    My guess is that you were able to get that avatar back, or that they uploaded a new one, because it appears to me that they have an avatar now.

    I haven’t looked into the specifics of what happens to an avatar once it has been uploaded, but what John S. Server Support is saying is that the anonymous user that is responsible for uploading an image to that directory on your server doesn’t have permission or that BuddyPress isn’t properly listening to the permissions of that directory.

    I’m not sure how this is possible because BuddyPress does work for so many individuals in so many different situations. Running a directory permissions reset in a chronjob doesn’t really seem like a fix as much as it is a patch to an existing problem, because if it was working correctly it wouldn’t need a chron to go back and check its work.

    To reiterate, you said what is happening is that the image gets uploaded, it’s physically on the server and visible in their profiles, and then out of no where the file just disappears out of the folder?

    Avatar of Bbrian017
    bbrian017
    Participant

    @bbrian017

    haha! as funny and weird as that sounds the answer is yes.

    but on another note…

    is it possible the user tried to upload a replacement image and that is where the issue took place?

    a test account “release” and “bbrian017″ have added images with no issues!

    I have replaced the images myself accordingly to that users profile.

    I recall having an issue with adding a different image on a group i created before as well. The group had an image but when I tried to upload a new image for the group the image was not found. I had to do it like 5 times and it finally took. Yes I checked cookies and cache still no luck.

    I think the issue might be with overwriting the current image?

    Avatar of John James Jacoby
    John James Jacoby
    Keymaster

    @johnjamesjacoby

    That could be the case, and may make more sense. In three BuddyPress installs and one test environment, I have yet to experience any avatar issues other than jumpy selection rectangles, which isn’t a BuddyPress issue as much as it’s an avatar javascript code/css positioning issue.

    If you can duplicate the issue like you’ve described and keep a log of the steps you’ve taken to do so, (size of file uploaded, type of file [jpg|png|gif], new user/group, update user/group, etc) that would be awesome and would help us see more specifically what (if anything) needs tweaking.

    Once we’re at that point, we take that info and add it to the trac as a ticket to say we’ve found the problem and here is how to recreate it.

    Avatar of Bbrian017
    bbrian017
    Participant

    @bbrian017

    Sound good john.. I\’ll be using buddy press for some time to come!

    I will keep my eye open!

    I know it’s not the original upload seeing a new member at my site is fine!

    http://yaksocial.com/members/eyespi/

    Thanks,

    Brian

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