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Getting "help" for this forum

  • Avatar of dbghost.2005@yahoo.com
    dbghost.2005@yahoo.com
    Participant

    @dbghost2005yahoocom

    My reason for creating this post is: I have posted – several – requests for assistance here on this forum. The first time I received no replies so I thought I’d change the title to create more a sense of urgency, but still not getting any assistance. And I have searched this forum for anything relative to my problem and, it seems, people with similar requests also are not getting help. So, what gives? What are is the recommended approach when asking for help in the forums? Is there no guideline anywhere here?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Avatar of Hugo
    Hugo
    Moderator

    @hnla

    @dbghost2005yahoocom

    Firstly did you not read the sticky post ‘getting help’ ? in that is a bullet point list of information it’s useful to provide (not all necessarily essential) I have also just updated that post with basic troubleshooting steps that everyone overlooks and which we end up repeating again & again. many issues are third party theme related so the most important step is enabling a known good theme e.g ‘twentythirteen’ then check plugins.

    Looking over your posts I don’t see any current ones more then 20 hours old. We ask that people wait 24 hours before bumping posts to gain attention, and also we are just coming out of a weekend so things will be slower and all help here is on a voluntary basis.

    Post titles on tech forums: Please ensure title threads are descriptive of the issue not a generic cry for help, yes we’re aware there’s an issue, so titles like ‘please help, not working’ won’t gain much attention as ones stating what sort of issue is occurring.

    Avatar of dbghost.2005@yahoo.com
    dbghost.2005@yahoo.com
    Participant

    @dbghost2005yahoocom

    Yeah, Hugo, first of all, I’d like to say thanks for your reply – I have a few site members on my website and I am trying to create a more socially interactive environment for them. So, I’d prefer to solve problems in a timely fashion, and second, as per your request, I will try swapping out WP themes and see if that doesn’t shed some light on the sit. Btw… I got some custom sibebar widgets. Swapping out themes – even temporarly – won’t make my widgets disappear? or will they keep their settings (with the custom html)?

    Avatar of dbghost.2005@yahoo.com
    dbghost.2005@yahoo.com
    Participant

    @dbghost2005yahoocom

    As per your request, I switched out themes and voila: the problem was the theme. So, it’s unfortunate I had to resort to a complete site re-design – especially consdidered I paid for it – but the theme I got now is much better.

Viewing 3 replies - 1 through 3 (of 3 total)

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