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Hotmail are not receiving the invitation

  • All the users who have account on hotmail don’t receive the invitation, anyone know why?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Avatar of @mercime
    @mercime
    Keymaster

    @mercime

    Curious. Did they check their spam folders to see if the invitation was routed there?

    Avatar of Hugo
    Hugo
    Moderator

    @hnla

    More importantly do any hotmail accounts receive any WP or BP emails?

    This is nearly always a problem with the way your domain email records are configured , Hotmail and others will be doing SPF checks which doubtless are failing

    Avatar of rxcknrxll
    rxcknrxll
    Member

    @rxcknrxll

    Interesting. Hotmail users do not receive email from my BP site also. @hugo, is there a DNS tweak that’s needed to make sure domain is configured properly? Sorry…I don’t know what an SPF check is.

    Avatar of Hugo
    Hugo
    Moderator

    @hnla

    ;) google is your friend, but yes it’s a domain record a txt record that confirms that your server is authorised to send emails under that domain – you may also need a ptr record reverse dns lookup as that also can be used to check a server even though it’s not a mandatory record to have.

    SPF can be configured via an online tool or a record produced that you can copy/paste to your dns records.

Viewing 4 replies - 1 through 4 (of 4 total)

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