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Members count missing 1/5 of the actual number?

  • Avatar of Tux Kapono
    Tux Kapono
    Participant

    @tux-kapono

    My site has 2408 users (via Dashboard), but only 1956 show up as members via the member counter at bristolrising.com/members. Am I missing a setting?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Avatar of Henry
    Henry
    Participant

    @henrywright-1

    Could the missing members be users that have signed up but not yet activated their account?

    Just a thought

    Avatar of Tux Kapono
    Tux Kapono
    Participant

    @tux-kapono

    Thanks Henry, they’re all approved. I even have a plugin called Unconfirmed to verify any that slipped through BuddyPress unactivated.

    Avatar of bp-help
    bp-help
    Participant

    @bphelp

    @tux-kapono
    Actually even though their account is activated after clicking the link in the email they will not show up as members until they actually log in for the first time. Basically they have to show that they are going to be active participants on your site before they are acknowledge as being a member of it.

    Avatar of bp-help
    bp-help
    Participant

    @bphelp

    @tux-kapono
    Forgot to mention that is the reason for the discrepancy in member numbers in dashboard and members directory page.

    Avatar of Tux Kapono
    Tux Kapono
    Participant

    @tux-kapono

    Didn’t know that, thank you.

    Avatar of Tux Kapono
    Tux Kapono
    Participant

    @tux-kapono

    I’m finding this selective accounting has been confusing to too many people. Is there any way to have the counter display the number of registered Users?

    Avatar of bp-help
    bp-help
    Participant

    @bphelp

    @tux-kapono
    Why would it be confusing unless you have several admins? Subscribers should not have access to how many registered users there are in the dashboard anyway. Unless those users are active participants wouldn’t it kinda mislead new legitimate registered users that there is more active members than what is truly there? Most likely the registered users that never logged in was either spam-bots or human spammers and most people fight that tooth and nail. If you have several admins then I would just communicate that to them.

    Avatar of Tux Kapono
    Tux Kapono
    Participant

    @tux-kapono

    I think it should be a choice either way, that’s all. There is no one way to do something.

    Our members have a goal of reaching a hundred members, and they’d like to know. A registration nets other benefits, it doesn’t necessarily need everyone who registers to have to use the site.

    Avatar of Tux Kapono
    Tux Kapono
    Participant

    @tux-kapono

    I also don’t want to give a receptionist admin access just so they can record the number of registrations.

    Avatar of jaemaz
    jaemaz
    Participant

    @jaemaz

    I’m having an issue related to this, where on the members page, it says ALL MEMBERS: 13, and down below it says “Viewing 1-20 of 197 active members”. The 197 is correct, and the 13 is not. I noticed the same problem when viewing @tux-kapono ‘s site. It shows ALL MEMBERS at 1,958, but active members are off by one at 1,959. Any insight into this @bp-help?

    Cheers,
    J

    Avatar of bp-help
    bp-help
    Participant

    @bphelp

    @jaemaz
    Most likely the reason for that discrepancy is because the users may have activated their account but have yet to login for the first time. I think this is default behavior but I could be wrong. I have noticed they do not get added to the directory until they login the first time.

    Avatar of jaemaz
    jaemaz
    Participant

    @jaemaz

    Thanks @bp-help — I thought that too, but I have manually logged in for a number of my newly created members, and still no love.

    Avatar of bp-help
    bp-help
    Participant

    @bphelp

    @jaemaz
    Is it perhaps that some members were marked as spammers?

Viewing 13 replies - 1 through 13 (of 13 total)

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