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[Resolved] New users don't receive activation emails

  • Avatar of LEK2
    LEK2
    Participant

    @lek2

    We launched the website http://www.alzheimernetwerk.nl/ a couple days ago and everything went fine. But now new users no longer receive an activation email. I can’t seem to find where its going wrong…

    If you could help, that would be great!

    Cheers,

    Carlijn

Viewing 5 replies - 1 through 5 (of 5 total)
  • Avatar of Matt McFarland
    Matt McFarland
    Participant

    @matt-mcfarland

    Can you confirm that you are able to receive any email from your server at all? We need to know if your server is the problem or if there is something wrong with your website. The only way to tell is to see if you can send yourself an email from the server like a comment notification or a form being filled out type test.

    If you’re 100% sure it’s something to do with the website, then you need to take a look at your server logs (if using apache check access_log and error_log) and see if anything pops up during a new user sign up.

    What is your server configuration? What type of system? Have you checked if there is a bottleneck anywhere? Have you tried rebooting your server?

    Just some thoughts. Check the error log if you can!

    Avatar of LEK2
    LEK2
    Participant

    @lek2

    Hi Matt!

    Thanks a million for your answer! I already contacted the company which has the servers.. as we don’t receive any notification whatsoever. Hopefully it will be working perfectly quite soon.

    Cheers,

    Carlijn

    Avatar of Henry
    Henry
    Participant

    @henrywright-1

    Also, perhaps the emails are being sent but falling into user’s spam folders. Perhaps ask them to check

    Avatar of Matt McFarland
    Matt McFarland
    Participant

    @matt-mcfarland

    You’re welcome! Hope they get it sorted for you quickly.

    Avatar of LEK2
    LEK2
    Participant

    @lek2

    We solved the problem.. it had everything to do with a contact plugin (Contact Bank) which was interfering with the whole registration process. After deactivating the plugin it went back to normal and people actually receive an email (and see the registration successful page).

Viewing 5 replies - 1 through 5 (of 5 total)

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