I do have users at my website which are 50 years of age and older. some of them access the internet the first time of their life, so they really have no clue about e-mail, etc.
The following happened recently:
I have send a message via the website to a user. And the user replied to my mail, but not via the website. The user replied simply to the e-mail which he did receive by using his MS-Outlook mail-client, so he directly replied to the e-mail-address: “firstname.lastname@example.org”
And of course, I never received that mail.
How to change my website and e-mail-settings, so that this is really fool-proof ?
What is the best set-up to avoid issues like this ? Generally speaking, a mail-address like “email@example.com” is not very user-friendly after all…….
Why not change the “e-mail-addresses” within BP in a way that the user can reply directly to the received mail via his MS-Outlook-client (or Thunderbird or whatever) and the recipient will in fact receive that mail ? But still hiding the “e-mail-address”, so that the addy is still confidential ?
Any thoughts about this ?
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