Skip to:
Content
Pages
Categories
Search
Top
Bottom

"There was a problem cropping your avatar"

  • Avatar of Davidollerton
    Davidollerton
    Participant

    @davidollerton

    Hi everyone,
    I run The London Film Review (http://www.thelondonfilmreview.com/) and have recently installed Buddypress 1.7 (I am using Rush theme and was advised against latest)
    All seems to be working well except the avatar upload, which displays the following message: “There was a problem cropping your avatar”
    I have set all relevent folder permissions to 777, and simply can’t find the issue
    The buddypress aspect is currently hidden (not showing in the main menu) but starts here http://www.thelondonfilmreview.com/register
    I’ve seen a few posts with this issue but have tried the solutions posted and nothing seems to be working.
    Any ideas? Many thanks
    David

Viewing 7 replies - 1 through 7 (of 7 total)
  • Avatar of Davidollerton
    Davidollerton
    Participant

    @davidollerton

    Update: It isn’t a theme or plugin issue, as I switched to Twenty Thirteen and found the same problem. After that I switched off plugins 1 by 1 and still nothing.

    Im running WordPress 3.6.1 Buddypress 1.7 and am hosted by zippykid

    Thanks

    Avatar of Davidollerton
    Davidollerton
    Participant

    @davidollerton

    Have upadated to latest buddypress, same issue, “There was a problem cropping your avatar”. Cant seem to edit my posts here, sorry for the multiple posts. Thanks

    Avatar of @mercime
    @mercime
    Keymaster

    @mercime

    @davidollerton Where are you hosted? Does your hosting have GD library installed and/or imagemagick? Can you upload media in a regular WP Post or Page and choose the small/media thumbnail?

    What plugins do you have installed? Have you checked whether deactivating all plugins except BuddyPress and changing to Twenty Twelve or Bp Default theme resolve the issue?

    Avatar of Davidollerton
    Davidollerton
    Participant

    @davidollerton

    Hi @mercime thanks for feedback – I have tried deactivating all plugins and switched to twenty thirteen, still the same issue, “There was a problem cropping your avatar”

    The site is hosted on zippykid – I will check with them. Uploading regular media to a post or page is also no issue, thumbnails work fine, this is the only time I’ve had any media related issues.

    I’ve also installed “WP User Avatar” and weirdly that works no problem, but I don’t want users to have to go to the wordpress control panel to change their avatar.

    Avatar of Davidollerton
    Davidollerton
    Participant

    @davidollerton

    Also – the images ARE being uploaded to the server and are sitting in subfolders in the avatar folders – something is just going wrong with the cropping aspect

    Avatar of stefwilliams
    stefwilliams
    Participant

    @stefwilliams

    I was having this same issue and none of the posted solutions was working. In the end, it turned out that it was because the filename of the avatar image was the problem (I presume too long).
    Basically, I was testing uploading an autogenerated filename (32203c6ae1bc3723a3432a38b1185490-bpthumb.jpg).
    This failed with the non-descript error: There was a problem cropping the avatar.
    I shortened the filename, and BAM! all works fine.
    In that none of the posts I’ve seen around this problem suggest the filename as being a problem, I thought I’d post my solution.
    (May be worth adding an error check to bp-core-avatars.php ?)

    Avatar of henrywright
    henrywright
    Moderator

    @henrywright

    Hi @stefwilliams

    Enhancement suggestions can be made here:

    https://buddypress.trac.wordpress.org/

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.