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Users hit blank white page upon clicking Email Confirmation Link – Cannot Log In


  • Tyler
    Member

    @tmj31

    12 years, 2 months ago

    Hi all!

    Hoping someone may have some recommendations on how to fix this issue.

    Our network seems to have hit a snag with the user signup process.
    Currently, when a user registers for an account, they receive an email confirmation email like they should.

    However, when they CLICK the activation link, they hit a blank white page. If you reload the page or try to click the link AGAIN, you get sent to a page that says user is already activated, and it has a little box underneath that show a place to manually enter the activation code.
    So although a bit buggy, it would appear that at least the user is now “activated”. However, AFTER going through that process, if you try to log in with that user account, you get an Invalid Password error.

    So then, if you do a password reset form, click on THAT link in your email, and reset your password (even to the same one you used originally), ONLY then can you actually log into the site.
    A very, very broken and buggy process, which is seriously stunting our growth right now (we are getting a large number of emails from people saying they cannot sign up. Who knows HOW many more people just didn’t bother emailing us with the issue?!)

    We’ve tried going through and eliminating conflicting plugins. This issue still occurs with the default buddypress theme. Of course we could have overlooked something, but I was hoping perhaps someone has seen this issue before and can point us in the right direction to start looking.

    Very bizarre issue, and would appreciate assistance! Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Paul Wong-Gibbs
    Keymaster

    @djpaul

    12 years, 2 months ago

    If it’s giving a white page, it’s a PHP error somewhere. Look in your web server’s error log for information; if it doesn’t make any sense, let us know what the PHP errors are. If you don’t know how to find your error log, ask your web host for help.


    Tyler
    Member

    @tmj31

    12 years, 2 months ago

    *Resolved*

    We got our host to check our security settings and it was a mod_rewrite issue (I think that’s what they said at least)

    Everything now works as expected.

    Thanks for getting me on the right track

Viewing 2 replies - 1 through 2 (of 2 total)
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