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White Screen on Blog When Welcome Pack Installed….YIKES!

  • Avatar of Brian Bowman
    Brian Bowman
    Participant

    @topracer

    1 year, 4 months ago

    Hi,

    I had the Welcome Pack plugin installed, but just upgraded to version 3.2

    I’m on a Windows server…running a multisite WP 3.3 and BP 1.5.2 installation. When I tried to upgrade to the new version of Welcome Pack….it stalls after I click the ACTIVATE link. White screen only. When I hit the browser back button, it’s still there, but I can’t do anything on the site. ALL attempts to reach the site (both front and back end) are white screened.

    When I log into the server and physically DELETED Welcome Pack….the site works fine (but of course the plugin is not installed). When I tried to reinstall a fresh install…all is fine again, UNTIL i click the ACTIVATE and boom…white screen again.

    Any suggestions? Much thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Avatar of Paul Gibbs
    Paul Gibbs
    Keymaster

    @djpaul

    1 year, 4 months ago

    What does it say in your web server’s error log.

    Avatar of Brian Bowman
    Brian Bowman
    Participant

    @topracer

    1 year, 4 months ago

    Hey Paul,

    Where would I find that file located on my Windows web server?

    Avatar of Brian Bowman
    Brian Bowman
    Participant

    @topracer

    1 year, 4 months ago

    Is this just a regular log.txt file somewhere on the server? Can you point me to the name/directory of where I would usually find this file?

    Avatar of Brian Bowman
    Brian Bowman
    Participant

    @topracer

    1 year, 4 months ago

    BUMP please… Am no longer able to support a customer’s site w/out this plugin working. Need to get it fixed asap….much thanks for your time.

    Avatar of Paul Gibbs
    Paul Gibbs
    Keymaster

    @djpaul

    1 year, 4 months ago

    I have no idea. It depends on what type of web server you have. Ask your host for help.

    Avatar of Brian Bowman
    Brian Bowman
    Participant

    @topracer

    1 year, 4 months ago

    OK, am looking through the VERY LARGE log file for 1-10-2012 which is the day I tried to perform the Welcome Pack update/install. Since the file is so large, I’m only looking for text that has “welcome-pack” in the log file and I’ve copied each line where that’s noted. I’ve you need the full file, or specific information, please advise…

    Here are the log lines with ‘welcome-pack’ I found for that day (note that a new line is started by “>”

    > 2012-01-10 17:23:52 208.112.110.30 GET /blog/wp-admin/plugin-install.php tab=plugin-information&plugin=welcome-pack& 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 200 0 0 836

    > 2012-01-10 17:25:51 208.112.110.30 GET /blog/wp-admin/plugin-install.php tab=plugin-information&plugin=welcome-pack& 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 200 0 0 1037

    > 2012-01-10 17:32:19 208.112.110.30 GET /blog/wp-admin/plugins.php action=deactivate&plugin=welcome-pack%2Floader.php&plugin_status=active&paged=1&s&_wpnonce=9e9ed83dcf 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 302 0 0 648

    > 2012-01-10 17:32:47 208.112.110.30 GET /blog/wp-admin/plugins.php action=activate&plugin=welcome-pack%2Fwelcome-pack.php&plugin_status=inactive&paged=1&s&_wpnonce=88045652ae 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 302 0 0 628

    > 12-01-10 17:33:52 208.112.110.30 GET /blog/wp-admin/plugins.php action=delete-selected&checked%5B0%5D=welcome-pack%2Floader.php&plugin_status=inactive&paged=1&s&_wpnonce=8f370a9172 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 500 0 0 324

    > 2012-01-10 17:34:07 208.112.110.30 GET /blog/wp-admin/plugins.php action=delete-selected&checked%5B0%5D=welcome-pack%2Floader.php&plugin_status=inactive&paged=1&s&_wpnonce=8f370a9172 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 500 0 0 335

    > 2012-01-10 18:01:28 208.112.110.30 GET /blog/wp-admin/plugins.php action=activate&plugin=welcome-pack%2Fwelcome-pack.php&plugin_status=inactive&paged=1&s&_wpnonce=88045652ae 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 302 0 0 744

    > 2012-01-10 18:11:54 208.112.110.30 GET /blog/wp-admin/plugins.php action=activate&plugin=welcome-pack%2Fwelcome-pack.php&plugin_status=all&paged=1&s&_wpnonce=88045652ae 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 302 0 0 979

    > 2012-01-10 18:30:32 208.112.110.30 GET /blog/wp-admin/update.php action=install-plugin&plugin=welcome-pack&_wpnonce=b518805c53 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 200 0 0 4398

    > 2012-01-10 18:30:38 208.112.110.30 GET /blog/wp-admin/plugins.php action=activate&plugin=welcome-pack%2Fwelcome-pack.php&_wpnonce=88045652ae 80 – 70.148.92.178 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_7_2)+AppleWebKit/534.52.7+(KHTML,+like+Gecko)+Version/5.1.2+Safari/534.52.7 302 0 0 1199

    Hope this tells you some good information….and thanks for your efforts Paul.

    Avatar of Paul Gibbs
    Paul Gibbs
    Keymaster

    @djpaul

    1 year, 4 months ago

    Thanks, but unfortunately that is an access log, and doesn’t tell me what the error is.

    Avatar of Brian Bowman
    Brian Bowman
    Participant

    @topracer

    1 year, 4 months ago

    Paul, what is the exact name of the file then that I’m looking for? This came directly out of my server log file for the day I had the problem.

    Avatar of Brian Bowman
    Brian Bowman
    Participant

    @topracer

    1 year, 3 months ago

    BUMP please. Thanks.

    Avatar of Hugo
    Hugo
    Moderator

    @hnla

    1 year, 3 months ago

    Sounds likely a PHP script memory issue, try to find out from your host what amount of memory is allocated to php scripts if it’s lower than 64MB then you may well run into issues, although I suspect that this is partly plugins trying to perform something fairly taxing of resources on startup as I noticed an issue with another plugin recently that tipped the balance (never had before) on a server running loads of plugins yet deactivating it and activating another was fine.

Viewing 10 replies - 1 through 10 (of 10 total)

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