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Hotmail are not receiving the invitation

  • All the users who have account on hotmail don’t receive the invitation, anyone know why?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Profile photo of @mercime
    @mercime
    Moderator

    @mercime

    Curious. Did they check their spam folders to see if the invitation was routed there?

    More importantly do any hotmail accounts receive any WP or BP emails?

    This is nearly always a problem with the way your domain email records are configured , Hotmail and others will be doing SPF checks which doubtless are failing

    Profile photo of rxcknrxll
    rxcknrxll
    Member

    @rxcknrxll

    Interesting. Hotmail users do not receive email from my BP site also. @hugo, is there a DNS tweak that’s needed to make sure domain is configured properly? Sorry…I don’t know what an SPF check is.

    ;) google is your friend, but yes it’s a domain record a txt record that confirms that your server is authorised to send emails under that domain – you may also need a ptr record reverse dns lookup as that also can be used to check a server even though it’s not a mandatory record to have.

    SPF can be configured via an online tool or a record produced that you can copy/paste to your dns records.

Viewing 4 replies - 1 through 4 (of 4 total)
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