My users are getting a welcome email that includes a totally different site name, not at all associated with our site. I can’t find where to edit this text in BuddyPress. I installed the Welcome Pack plug-in in an attempt to set up a custom email message to welcome new users, but now can’t find where to edit the welcome email text. I see in the welcome pack settings where to enable/disable the welcome message, but where can I edit the subject and body of the email itself?

[@djpaul Keymaster 15 years ago]

There should be a tab called “Emails”, right below the title graphic. e.g. http://yfrog.com/bd6mpp

[@katemgilbert Participant 15 years ago]

@djpaul – I see the Email tab, but when I enable email customization and choose an email to customize from the drop-down, there are no fields to modify the email text itself. I save settings but can’t find any edit fields for the email subj and body. Here’s a screenshot of what I see: http://img825.imageshack.us/img825/6920/welcomepack.png. What am I missing?

[@djpaul Keymaster 15 years ago]

1) Is there anything in that dropdown?
2) Does http://your domain/wp-content/plugins/welcome-pack/includes/js/admin.js exist? Can you open it in a web browser ok?
3) What browser are you on? If you know how to check the javascript console for errors, anything?

[@katemgilbert Participant 15 years ago]

@djpaul – thanks for your response. Yes, http://domain.com/wp-content/plugins/welcome-pack/includes/js/admin.js exists. I am using Firefox.

I checked for javascript errors and it looks like it found 3, all relates to the emails in welcome pack. Here’s a screenshot of the error report: http://img203.imageshack.us/img203/1227/jserrors.png.

Here is a screenshot of the dropdown expanded: http://img299.imageshack.us/img299/9350/dropdown.png. Looks normal to me.

I am going to try uninstalling and then reinstalling the plug-in. I’ll let you know if that resolves it. Let me know if you have any other tips. Thanks again.

**follow-up edit: deleting and reinstalling the plug-in via WordPress’s built in plug-in installer did not correct the issue. same js errors occur**

[@djpaul Keymaster 15 years ago]

Ah hah. Yes, this is something I’ve fixed for the next version. It occurs when you aren’t using The default theme’s JavaScript.
Have a read through https://buddypress.org/community/groups/welcome-pack/forum/topic/couple-of-issues-with-2-1/ for now.

[@katemgilbert Participant 15 years ago]

@djpaul – Thanks! Inserting the function code at the top of admin.js worked. I now see the fields.

Where can I find the syntax for calling member and site data in the customized email? For example, username, password, site URL, site name, etc.

[@djpaul Keymaster 15 years ago]

That’s not possible in the current version. You can only reorder the text that’s already substituted in by BuddyPress, for the “%s” or “%d” placeholders.