Topic: [Resolved] Toolbar not showing to new registered members

[Resolved] Toolbar not showing to new registered members

Lynn Hill
Participant

@bakelady

4 months, 1 week ago

Hi

I haven’t updated to the latest BP yet, just waiting for my techie friend to be on standby if things go wrong but the toolbar is missing for newly registered members. I’ve no idea how long this has been going on, it was brought to my attention by a new member. I’ve done a new dummy account testing and the toolbar isn’t there when logged in. It doesn’t help either if I click the box to have it visible even when logged out. There was a recent user role plugin update, so I’m wondering if that caused a problem.

I can’t understand why I, as admin and my old dummy account as contributor can see the toolbar when logged in. Yet the new subscriber accounts cannot.

Any help is very much appreciated. My theme is specially designed BTW and I’ve been using WP and BP for a couple of years, and would not wish to use anything else, it’s great.

Many thanks

Lynn

Viewing 10 replies - 1 through 10 (of 10 total)

JRCDyer
Participant

@jrcdyer

4 months, 1 week ago

Have you tried disabling the user role plugin to see if that helps? It would also be beneficial if you provided a link, or the exact title, of the user role plugin you’re using. It sounds like it’s a permission problem, but without knowing what the plugin is it’ll be hard to help you.

Lynn Hill
Participant

@bakelady

4 months, 1 week ago

Hi Dyer,

I’ve just deactivated the User Role plugin and the problem is still there, no toolbar for new users. This is the link to the plugin that I’m using. http://shinephp.com/user-role-editor-wordpress-plugin/

Default setting is for all new users to be set as a subscriber.

Many thanks

Lynn

Lynn Hill
Participant

@bakelady

4 months, 1 week ago

Hi again, I just want to add that I have just updated to the latest BP and the missing toolbar problem is still there, along with a few other things as well for new users. such as friends not being listed when they want to invite them to join newly created groups, not sure how long this has been going on, but definitely before the later BP update.

Paul Gibbs
Keymaster

@djpaul

4 months, 1 week ago

Can we get a link to your site so we can register an account and look for any obvious errors?

Lynn Hill
Participant

@bakelady

4 months, 1 week ago

My pleasure thanks here it is. I approve members so I’ll look out for you. http://clandestinecakeclub.co.uk

JRCDyer
Participant

@jrcdyer

4 months, 1 week ago

Have you spoken to your theme developer to see if a filter was placed in your functions.php to hide the bar from guests and subscribers?

Lynn Hill
Participant

@bakelady

4 months, 1 week ago

Thanks will do that now and get back to you.

Lynn Hill
Participant

@bakelady

4 months, 1 week ago

Hi . I feel so silly because the mystery of the missing tool bar is now solved. Only admins and contributors need to see the toolbar, users in general have no need for it. All their menu settings are set within BP.

Thank so much for your help.

Lynn

JRCDyer
Participant

@jrcdyer

4 months, 1 week ago

Hi Lynn, that’s great that you got it sorted out Thanks for letting us know.

Lynn Hill
Participant

@bakelady

4 months, 1 week ago

I’ll delete the account that you created when you looked at the site. Thanks again.