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What to do when activation emails are going to spam folder?

  • Avatar of pantone
    pantone
    Participant

    @pantone

    In the cases where activation emails are being sent with no problem, but are going to the users’ spam folder, what is the best way to approach this? Should I simply send a courtesy email and inform the user to check their spam folder? Or is there a way to actually resend the activation email in hopes that it will not go to their spam folder the second time around.

    Thanks.

Viewing 1 replies (of 1 total)
  • Avatar of Hugo
    Hugo
    Moderator

    @hnla

    The correct way is to sort out your email zone records, reverse PTR records, SPF records etc this is not a BP issue I’m afraid, nor a WP one.

Viewing 1 replies (of 1 total)

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