BuddyPress.org

DETAILS
The Member Directory on our site is only accessible by logged in members. It is set to show only paid site members (that’s the only code we’ve added to bp-custom.php) and I have tested and confirmed that the issue is the same even if we remove the code in bp-custom.php and have the directory show all site members.

We had to import these members. I did confirm there are no duplicate users.
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WE SHOULD SEE:
We have 3302 paid members that should be appearing in the Member Directory.
The member directory should show 20 folks per page.

WE ARE SEEING:
Viewing 1 – 20 of 9,629 members
That’s not quite 3x too many

The member directory is showing only 7 per page rather than 20 even though it says Viewing 1 – 20

If you search for someone by first and last name so you only get 1 result….a couple fake examples:

search for: JANE JAMES
the top of the screen will say Viewing 1 – 3 of 3 members but below it we see the ONLY Jane James on site.

search for: HOLLY HALL
the top of the screen will say Viewing 1 – 4 of 4 members but below it we see the ONLY Jane James on site.

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WP Version 4.5.2
WP Installed in root
New site build, not upgrade
BP Version 2.5.2
bbPress Version 2.5.9
Amazon AWS Server

Thanks!