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Activation Email


  • meridioinc
    Participant

    @meridioinc

    Started a website, http://www.meridioinc.com When a new user registers, the activation email never gets to their email. It says it’s sent it, but the activation email is never received.

    I have latest buddy press and latest WordPress versions.

    This issue seems to occur no matter which theme I use, though I’m currently running the “customify” theme from WordPress.

    I’ve read a bunch of different support threads here and tried different things, but nothing is working. Help? I have no idea what to do.

Viewing 25 replies - 1 through 25 (of 33 total)

  • Venutius
    Moderator

    @venutius


    meridioinc
    Participant

    @meridioinc

    Yes. I installed WP Mail SMTP and tried all that. Though I’m seeing something I may not have tried so I’m going to give that a go and see what happens.


    meridioinc
    Participant

    @meridioinc

    Nevermind. The thing I thought I hadn’t done I had already done. :-/


    Venutius
    Moderator

    @venutius

    What are you running in terms of diagnostics? I take it you have Debug on? No errors?


    meridioinc
    Participant

    @meridioinc

    Diagnostics? Good questions. Debug is on. No errors. Wp mail sends test emails fine, but no activation email working.


    Venutius
    Moderator

    @venutius

    When things get touchy I use Query Monitor, which catches warnings etc. and Debug Bar for js and other errors. Might be worth trying them. I’ve not been able to replicate this so it’s difficult to advise or investigate for myself.


    Venutius
    Moderator

    @venutius

    By the way your site link does not work.


    meridioinc
    Participant

    @meridioinc

    Not sure how that link doesn’t work. I just clicked it and it worked just fine.

    https://www.meridioinc.com

    Are query Monitor and Debug Bar plugins or other software?


    meridioinc
    Participant

    @meridioinc

    Ok. Installed query monitor and debug bar. Now what do I do?


    Venutius
    Moderator

    @venutius

    Yep nothing received this side, wonder what it is that could be causing it? Do you think it might be environment related?


    Venutius
    Moderator

    @venutius

    Query Mon usually glows a colour if it’s picking up errors in general, same with debug bar. I can see there’s a problem here – in order to run both those apps, you need to be logged in as admin. However to view the Register page you need to be logged out.


    Venutius
    Moderator

    @venutius

    There’s an off-chance that you might pick up errors with these tools thought, so take a look round your site with them running, and tke a note of any errors highlighted, it’s likely they’ll pick up a few unrelated errors.


    meridioinc
    Participant

    @meridioinc

    I dunno. I’m no expert, but I do know enough to not start clicking extra things when you aren’t entirely sure what to do.

    I say that because all I started with was installing buddy press. Got the register thing up and running, and ran into this problem straight away.

    Chatted with WordPress who helped me find a thread here which is where I installed WP Mail SMTP, which will send a test email just fine, but nothing else. I even see that you registered.


    Venutius
    Moderator

    @venutius

    I think if nothing else that there’s a feature request in this – Add a debug mode to the register page so that site admin can test it more easily.


    meridioinc
    Participant

    @meridioinc

    Ok. I’m seeing the query monitor thing now.


    meridioinc
    Participant

    @meridioinc

    This is what query monitor shows me. Looks like these 2 are highlighted red:

    query_cache_size 0 (Help)
    query_cache_type OFF (Help)

    PHP

    version 7.0.30
    sapi fpm-fcgi
    user :
    max_execution_time 1200
    memory_limit 256M
    upload_max_filesize 2047M
    post_max_size 2047M
    display_errors 0
    log_errors 1
    Error Reporting
    4983+ Toggle button
    Extensions
    49 + Toggle button
    Database

    rdbms MariaDB
    server version 5.5.5
    extension mysqli
    client version 50012 (5.0.12)
    user 1126184
    host 66.155.38.193:3441
    database 1126184
    key_buffer_size 2147483648
    ~2 GB
    max_allowed_packet 104857600
    ~100 MB
    max_connections 1024
    query_cache_limit 1048576
    ~1 MB
    query_cache_size 0 (Help)
    query_cache_type OFF (Help)

    WordPress

    version 4.9.6
    WP_DEBUG false
    WP_DEBUG_DISPLAY false
    WP_DEBUG_LOG false
    SCRIPT_DEBUG false
    WP_CACHE true
    CONCATENATE_SCRIPTS undefined
    COMPRESS_SCRIPTS undefined
    COMPRESS_CSS undefined
    WP_LOCAL_DEV undefined
    Server

    software nginx
    version Unknown
    address 10.0.38.209
    host web93.q8.sat.pressable.net
    OS Linux 4.9.0-6-amd64


    Venutius
    Moderator

    @venutius

    Ah so you’ve not got Debug turned on.


    meridioinc
    Participant

    @meridioinc

    I thought I did. Where do I turn it on?


    meridioinc
    Participant

    @meridioinc

    This also showed up red

    Capability Checks

    For performance reasons, this panel is not enabled by default. To enable it, add the following code to your wp-config.php file:

    define( ‘QM_ENABLE_CAPS_PANEL’, true );


    Venutius
    Moderator

    @venutius

    This page explains about it:

    https://codex.wordpress.org/WP_DEBUG

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define( 'WP_DEBUG_DISPLAY', false );

    in wp-config.php, there’s a section a bit over halfway down where WP_DEBUGis set to false, you can add the code there.


    Venutius
    Moderator

    @venutius

    The idea is you only really run this stuff on a test setup full time, on a production server you’d only run them when debugging a specific problem.


    meridioinc
    Participant

    @meridioinc

    So WordPress tells me to tell you that my site is hosted at WordPress and that I don’t have ftp access.


    meridioinc
    Participant

    @meridioinc

    So WordPress tells me to tell you that my site is hosted at WordPress and that I don’t have ftp access.


    Venutius
    Moderator

    @venutius

    You mean you have a site on WordPress.com?


    meridioinc
    Participant

    @meridioinc

    I was trying to quote myself. Didn’t mean to send that twice.

Viewing 25 replies - 1 through 25 (of 33 total)
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