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Activation emails unreliable – sometimes send, sometimes don’t. how!?


  • charliprangley
    Participant

    @charliprangley

    5 years, 5 months ago

    I’ve created a site using Buddypress for a client. In testing, activation emails would be sent (sometimes to spam) but once the site launched my client started getting complaints from people not receiving their activation email, and their emails weren’t in their spam folders either.

    Some people are clicking ‘resend activation’ multiple times to no avail. While others are able to get in just fine. The site has over 3,000 users now and several hundred of them had to be activated by my client manually, which is unacceptable!

    Has anyone else had this issue where activation emails only SOMETIMES send? All the other posts I’ve seen about activation emails seem to be that none of them are working.

    What could be the solution for this intermittent sending?

Viewing 3 replies - 1 through 3 (of 3 total)

  • dilaverkomur554
    Participant

    @dilaverkomur554

    5 years, 4 months ago

    Hello there. Admin admin panel / e-mails / title of all e-mails must be in English characters. Problem solved. Greetings.


    dilaverkomur554
    Participant

    @dilaverkomur554

    5 years, 4 months ago

    Örnek site. Activation . https://yuvasizkus.com


    charliprangley
    Participant

    @charliprangley

    5 years, 4 months ago

    Thanks, but that wasn’t actually the problem (our entire site is already in English).

    The problem was that we were hitting our email sending limit on our hosting plan. It allowed for 300 emails to be sent per hour and with thousands of people registering and performing actions on the site that generated notifications it meant we were hitting that limit. So activation emails were only being sent when that limit had not been reached yet that hour.

    If anyone else is having this problem, I suggest you speak to your host about how to increase your email sending limit, or look for ways to disable other emails sent by the site.

Viewing 3 replies - 1 through 3 (of 3 total)
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