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Member pages are empty after upgrading to version 12


  • Jose
    Participant

    @jgflores

    9 months, 2 weeks ago

    Dear Support,

    After upgrading to version 12, all the member pages, such as the Profile, Activity, Notifications, Messages, etc., are completely empty. Before the update, everything was showing without any issues.

    I have installed the BP Classic Plugin, but it didn’t solve the problem.

    Another issue is that I am getting an “Server Error 403 Forbidden – You do not have permission to access this document” on the Members page

    Do you have any idea what the cause may be and how I could solve it?

    Thank you in advance!

    WordPress and all the plugins are up to date:

    – WordPress 6.4.3
    – BuddyPress 12.2.0
    – BP Classic 1.3.0
    – Thrive Theme Builder 3.26

Viewing 6 replies - 1 through 6 (of 6 total)

  • Jose
    Participant

    @jgflores

    9 months, 2 weeks ago

    My BP Configuration:

    version: 12.2.0
    active_components: Community Members, Extended Profiles, Account Settings, Private Messaging, Activity Streams, Notifications
    template_pack: BuddyPress Nouveau 12.2.0
    url_parser: Legacy Parser
    hide-loggedout-adminbar: No
    bp-disable-account-deletion: No
    bp-disable-avatar-uploads: Yes
    bp-disable-cover-image-uploads: Yes
    bp-enable-members-invitations: undefined
    bp-enable-membership-requests: undefined
    bp-disable-profile-sync: No
    bp-disable-blogforum-comments: No
    _bp_enable_heartbeat_refresh: Yes


    Varun Dubey
    Participant

    @vapvarun

    9 months, 2 weeks ago

    To resolve a Server Error 403 Forbidden, consider these steps: First, refresh your permalinks in the server settings. Then, activate the debug log feature to identify specific error logs for deeper insight into potential issues. This could be due to incompatible custom code or plugins.


    Jose
    Participant

    @jgflores

    9 months, 2 weeks ago

    Hi @vapvarun, Thank you very much for your reply!

    I have proceeded with your recommendations, but without any success. I refreshed the permalinks and activated the debug log. Unfortunately, I am still getting the Error 403 Forbidden, and the debugger is not recording any errors.

    I have tried the troubleshooting mode in WP and deactivated all the plugins. The only two plugins active were BuddyPress and BP Classic. However, I am still experiencing both issues: 1) the 403 Forbidden error and the Member pages (Profile, Activity, Notifications, Messages, etc.) are showing as completely empty (blank pages).

    Do you have any other suggestions?


    Varun Dubey
    Participant

    @vapvarun

    9 months, 2 weeks ago

    @jgflores check once with your hosting; they can tell you more about possible 403 errors
    regarding which theme you are using; try to test once with default https://wordpress.org/themes/twentytwentyone/


    Jose
    Participant

    @jgflores

    9 months ago

    Thank you @vapvarun for your replies!

    Do you or anyone has an idea how to solve the issue I am having with the member pages, such as the Profile, Activity, Notifications, Messages, etc.?

    These pages are completely empty after upgrading to version 12. Before the update, everything was showing without any issues. I have installed the BP Classic Plugin, but it didn’t solve the problem.

    Thank you in advance!


    Jose
    Participant

    @jgflores

    8 months ago

    Hi everyone!

    The issue with the member pages has been resolved. The problem was that after upgrading to version 12, the member pages were rendering on the incorrect page template and that’s why they were empty.

Viewing 6 replies - 1 through 6 (of 6 total)
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