I am eager to introduce BuddyBoss’ latest release to my members, but unfortunately I have run into a bit of a nightmare.
I purchased the platform / theme for around $225 nearly six weeks ago. I have tried for weeks to try and get the theme/platform to function properly (including on three different test environments), but unfortunately I run into different errors every time (including on fresh WordPress installs to rule out there’s any previous plugin interference).
The support from BB, especially in the last two weeks, has basically been non-existent. I have to virtually beg for a reply. Right now they say there’s a Tier 3 support team looking into things, but an entire week has gone by and no one from that team has reached out.
Wish I could say I’ve had a good experience thus far, and am not ruling out using them still because I have invested a lot of time and energy trying to make it work, but so far I’m pretty disappointed. I’m at the point where I’m asking them if I should invest in hiring a developer so I can move things forward. Doesn’t feel right to have to hire a developer to make something that should be working… work.
I hope I can come back to this post in the near future and say BB has helped me turn things around.
