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Viewing 7 replies - 1 through 7 (of 7 total)
  • @kerriem

    Participant

    Re: Member Directory & Buddypress “Recently Online Members” widget stuck

    Hello Mathieu,

    sorry I have to come back to you about this problem. After you helped identify a Java Script error on the membership directory page (see above), I was meanwhile able to trace it back to the CAOS Google Analytics optimizer plugin. Disabling it (not critically needed) fixed the java error (no more errors in the console on the membership directory page) – but the member directory and widget remain “stuck” (do not update). The myCred team also fixed an issue in their plugin update done at the same time, but it turns out also no having an effect on this critical Buddypress function.

    I recall you said you tested WP 5.6 and BP 7.0 and could not replicate the issue.

    However, due to the BP widget being stuck, we also enabled another widget to augment showing currently online members (part of the GD BP Toolbox Suite – https://plugins.dev4press.com/gd-bbpress-toolbox/ – which we use extensively).

    This GD widget works, and shows online members (albeit fewer and not as nice as the BP widget, and just a few active within the last few minutes) – while the BP widget does not work at all anymore.

    I think both GD and BP widgets access the same core information (users/members online) – so it seems logical to me, that the problem must lie within BuddyPress (and the 7.0 update), if its widget and member directory is not working (“stuck” with myself at the top at the state of a week ago when the 7.0 update was performed, by me as admin)?

    If you have any other idea how to go about it, my volunteer colleages and myself in the admin team at Scaffies would greatly appreciate your input.

    Buddypress is a substantial part of our community website, and access to the member directory is obviously important; the BP “recently online” widget prominently displayed on our internal front page is very popular within in the community, and it being stuck for a week now is a downer for the members. That is why we are staying on top of it to get it resolved.

    Thanks again for all your time and help,
    Kerrie
    Volunteer Admin, Scaffies community.

    @kerriem

    Participant

    Thank you Sir!

    Sorry I bugged you when this is not a Buddypress issue — and thank you so much for spending time and effort to dig into it!

    I will proceed as you suggested.

    Many Regards,
    Kerrie

    @kerriem

    Participant

    here is a second screenshot:

    https://www.dropbox.com/s/sfbhheg14q31k28/Error%20Diagnosis%20Member%20Directory%2014%20DEC%202020%20-%202.png?dl=0

    (just got the notification from your drop box comment; not sure if it is just delayed from 9 hours ago)

    @kerriem

    Participant

    Hello Mathieu,

    thanks again for the quick reply.

    Sorry I missed the Console output before.

    It does show an error:
    “InvalidStateError: An attempt was made to use an object that is not, or is no longer, usable”

    Here is a screenshot:
    https://www.dropbox.com/s/hkgctdtahq61ai2/BP%20Member%20Directory%20Error.png?dl=0

    I could not find any way to see which ‘object’ this is about.

    Again, thank you so much!!
    Kerrie
    Volunteer Admin, Scaffies Community

    @kerriem

    Participant

    Hey,

    thank you for the prompt reply!

    1) we are using the BP Nouveau template
    2) no errors in the inspector
    3) no errors in the Network – AJAX – Response

    I am including two screenshots of this:
    https://www.dropbox.com/s/9242oirs5ja3efu/BP%20Member%20Directory%20Stuck%20Inspector.png?dl=0
    https://www.dropbox.com/s/oshty829ab2jnn2/BP%20Member%20Directory%20Stuck%20Network%20AJAX%20Response.png?dl=0

    As I did the upgrade to BuddyPress v7.0, I am fairly positive that was the one change that triggered the member directory getting “stuck” – and with it the Buddypress Widget, which we (used to) use prominently.

    However, we did several upgrades all around WP 5.6 (we document everything). Here is an excerpt of our Change Log:

    12 DEC 2020 – Saturday
    ☠ [08:40 UTC – @kerrie ] Filed a support request / bug inquiry here regarding the Buddypress membership / widget bug
    ☠ [07:45 UTC – @scaffiesadmin ] Replaced the Buddypress “Recently Online” widget with the GD “Currently Online” widget (much fewer displayed) on the newspaper, and added the “Find New Friends” widget, until the Buddypress widget has been fixed (member list does not update, it is a bigger issue than just the widget displaying it). Sadly, with Buddypress updates something goes wrong regularly – but it is usually fixed quickly.
    11 DEC 2020 – Friday
    ☠ [12:30 UTC – @kerrie ] The Buddypress “Recently Online” widget on the newspaper seems to have stopped working. Must be connected to the v7.0 upgrade hours earlier (not that there is a choice to upgrade or not, really — security issues are also always fixed with those).
    ☠ [01:40 UTC – @kerrie ] Updated Advanced Editor Tools (previously TinyMCE Advanced) to v5.6.0
    ☠ [01:35 UTC – @kerrie ] Updated WordPress to v5.6 – ‘Simone’ … “Code is Poetry”
    ☠ [01:34 UTC – @kerrie ] Updated Autoptimize to v2.8.0
    ☠ [01:33 UTC – @kerrie ] Updated BP Better Messages (Premium) to v1.9.7.60 (no public change log) – “other bugfixes and improvements”
    ☠ [01:32 UTC – @kerrie ] Updated Buddypress to v7.0 – “a major BuddyPress feature release” .. named “Filippi“
    ☠ [01:31 UTC – @kerrie ] Updated EU Cookie Law to v3.1.6
    ☠ [01:30 UTC – @kerrie ] Updated GP Premium (GeneratePress theme plug-ins) to v1.12.3 (no public change log)
    ☠ [01:29 UTC – @kerrie ] Updated Jetpack to v9.2.1
    ☠ [01:28 UTC – @kerrie ] Updated MyCred (Points, Rewards, Gamification, Ranks, Badges & Loyalty) to v2.0
    ☠ [01:27 UTC – @kerrie ] Updated Newsletter to v7.0.0
    ☠ [01:26 UTC – @kerrie ] Updated Paid Memberships Pro – Gift Levels v0.3 (no public change log)
    ☠ [01:25 UTC – @kerrie ] Updated UpdraftPlus Premium to v2.16.42.24 (no public change log)
    07 DEC 2020 – Monday
    ☠ [22:46 UTC – @scaffiesadmin ] Updated WP Maintenance Mode to v2.3.0
    ☠ [22:45 UTC – @scaffiesadmin ] Updated BP Better Messages (Premium) to v1.9.7.59 (no public change log) – PM Pro incompatibility fix (affected Scaffies)

    THANK YOU FOR LOOKING INTO THIS!!
    Kerrie

    @kerriem

    Participant

    Hello,
    when sending a reply to this, I get an “Error: Your reply cannot be created at this time.”

    I copied an ASCII text of my (lenghty) reply (with screenshots) here:
    https://www.dropbox.com/s/zy0uf2ex6b7b5n2/Buddypress%207%20Member%20Directory%20and%20Widget%20Stuck%20-%20Error%20Analysis?dl=0

    Kerrie

    @kerriem

    Participant

    Hello,

    after the upgrade to v7.0 the membership directory is “stuck” (no longer updates), and the Buddypress “Recently Online” widget no longer works (also stuck, frozen in last status).

    Any idea what this may cause, and is this an already known issue (which will be fixed soon)?

    We use the latest version of WordPress (5.6) andkeep all plug-ins up-to-date.

    Thanks!
    Kerrie
    Volunteer Admin Team, Scaffies

Viewing 7 replies - 1 through 7 (of 7 total)
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