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@jconti – probably best as a separate plugin rather than bundling too much in to WangGuard.
A modernised version of https://wordpress.org/plugins/bp-moderation/ would be ideal, as that plugin already does most of what’s required – it just needs lots of cleanup.
Admin settings interface:
Choose which content types should get a report/flag link (including things like status updates, comments, groups, forums, members, posts, articles, etc).
Customise link text, eg. “Report %username%” or “Flag %contenttype%” etc.
Decide how many reports something needs before an automatic response is triggered. Eg. if 5 people have flagged a comment as bad, person who made that comment should get a customised message and the message should optionally be forwarded to an admin.
The message I’ve set up in BP Moderation plugin looks like this:
%AUTHORNAME%,
Several users reported your content as inappropriate:
%CONTENTURL%.A community moderator has been notified and will review the content. If it is found to be in violation of our site terms of use, your account will be removed.
%SITENAME%
Front-end UI:
Make HTML as consistent as possible, but compatible with the UI found for the specific type of content.
Ensure there is a specific class on all flag/report links, eg. class=”abuse-button”
Ensure there is a content type specific class on each flag link, eg. class=”abuse-type-comment”
Ensure there is a state specific class on all links, eg: class=”not-flagged” or class=”is-flagged” as applicable.
Use AJAX when user flags/unflags something to avoid page refresh.
Management Interface:
There should perhaps be two management interfaces, one for site admins in the WP backend, and one for forum/group mods in the front-end.
In the backend, see BP Moderation plugin for an example.
In the front-end, it would be nice if say a group admin/moderator would get messages about problem users in their group and be able to deal with it themselves (via front-end UI, I don’t want normal users of my site going in to WP backend). This would reduce workload of WP site admins.
Spam integration:
I assume this is something native to WP but it might be from a plugin, not sure. Anyway, in admin area when you go in to Comments or Topics, etc., and hover over content items you get a spam link in the links that appear:
It would be nice if when the auto-response message is triggered (as mentioned earlier – for example after 5 people report something) it could be marked as spam. When marked as spam, content is hidden from the front-end and moved to a ‘spam’ folder on the backend. This would mean if several people report something it is temporarily hidden while an admin looks in to it – if the admin thinks it’s ok they can un-spam it, otherwise they can delete it.
I have no idea which content types / reply types support this spam thing. It would also be worth checking with whoever implemented the spam thing to see what their future plans are?
Other Notes:
If the new plugin could provide hooks so that other plugins such as WangGuard could hook in to it, that would be ideal. For example, if WangGuard sees a blacklisted word in a comment it could automatically flag it or something like that.
It would be useful if there was a record kept of how many times a user’s content has been flagged enough times to trigger auto-responses. This would enable admins to spot repeat-offenders who are regularly annoying other end-users and factor that in to any subsequent decision making (eg. should I ban that user?).
It would be nice if there was a way to auto-suspend a member account if lots of their content is getting reported/flagged. This ties in with the count thing mentioned above. So if they’ve spammed groups and forums with spammy adverts, etc., and as a result other members have reported those things several times, the offending user would be auto-suspended if they have more than say 3 items moved to spam at any given time.
