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500 Error when Notifications Turned On

  • @duke-taber

    Participant

    10 years, 10 months ago

    Hi guys,

    I have a problem that I can’t seem to figure out. I am getting a white screen 500 internal server error when I turn on notifications. I have freshly installed wordpress, buddypress, and even bppress just to make sure. I have turned off all my plugins and even tried a different theme and nothing worked. I am beginning to believe that it actually might be a server configuration problem. Is there something that needs to be on for notifications to work on the server side?

Viewing 5 replies - 1 through 5 (of 5 total)

  • @duke-taber

    Participant

    10 years, 10 months ago

    One more clarification. The white screen 500 error only happens to logged out users.

    @duke-taber

    Participant

    10 years, 10 months ago

    @Barney92 I am saying that it causes a 500 error that gives a white screen on the entire site for logged out users when the notifications are turned on. Not that logged out users cannot get notifications.

    @buddyboss

    Participant

    10 years, 10 months ago

    Yeah a 500 error is not just because the user is logged out. It’s a server error. Unfortunately a 500 is sort of a catch all error and doesn’t tell you much.

    Some possible problems:

    • PHP version is not high enough on server
    • incorrectly configured rewrite rules in your .htaccess file (hidden file at root)
    • some code error

    Do you have access to server logs? They should tell you where the error is coming from. You can try this:

    Go to wp-config.php in the root of your website and temporarily add two lines:

    define(‘WP_DEBUG’, true);
    @ini_set(‘display_errors’, 1);

    Then reproduce the problem and check the error messages. They should contain a path to specific files/line numbers indicating where the error is coming from.

    @duke-taber

    Participant

    10 years, 10 months ago

    Ok I am having trouble posting the error in the log.

    [Fri Feb 28 14:41:05 2014] [warn] [client xxx] mod_fcgid: stderr: PHP Fatal error: Call to undefined function bp_notifications_toolbar_menu() in /var/www/vhosts/xxx/httpdocs/wp-content/plugins/buddypress/bp-members/bp-members-adminbar.php on line 148, referer: xxx/wp-admin/options-general.php?page=bp-components

    @duke-taber

    Participant

    10 years, 10 months ago

    Ok I just read modernloopers list of questions so I want to make this as clear as possible. First this problem is not a plugin problem. I disabled and deleted all and it didn’t fix the problem. I also tried a different theme and it didn’t fix the problem so it is not a theme problem. TJ at Buddyboss tried valiantly to figure out the problem to no avail.

    Here are the questions that modernlooper wanted answered.

    Please try to supply answers to the following questions.

    1. Which version of WordPress are you running? 3.81

    2. Did you install WordPress as a directory or subdomain install? directory

    3. If a directory install, is it in root or in a subdirectory? root

    4. Did you upgrade from a previous version of WordPress? If so, from which version? every one for the last year

    5. Was WordPress functioning properly before installing/upgrading BuddyPress (BP)? e.g. permalinks, creating a new post, commenting. Yes

    6. Which version of BP are you running? 1.92

    7. Did you upgraded from a previous version of BP? If so, from which version? Every one for the last year until 1.9 and then it broke. I just went back to my backup and waited. Upgraded to 1.92 and it is still broken. Went through all the normal troubleshooting processes until figuring out it was the notifications that is causing the error.

    8. Do you have any plugins other than BuddyPress installed and activated? If so, which ones?
    Ads Manager WP/BB
    Akismet
    BBpress
    BB Force Profile
    BuddyPress Tiny group chat
    BuddyPress Links
    Easy Album
    Facebook Friends Inviter
    IFlyChat
    Invite Anyone
    Social Login
    Wanguard

    9. Are you using the standard BuddyPress themes or customized themes? BuddyBoss

    10. Have you modified the core files in any way? No

    11. Do you have any custom functions in bp-custom.php? No, or at least none I am aware of that was put in there personally

    12. If running bbPress, which version? Or did your BuddyPress install come with a copy of bbPress built-in? 2.5.3

    13. Please provide a list of any errors in your server’s log files.

    [Fri Feb 28 14:41:05 2014] [warn] [client xxx] mod_fcgid: stderr: PHP Fatal error: Call to undefined function bp_notifications_toolbar_menu() in /var/www/vhosts/xxx/httpdocs/wp-content/plugins/buddypress/bp-members/bp-members-adminbar.php on line 148, referer: xxx/wp-admin/options-general.php?page=bp-components

    14. Which company provides your hosting? Media Temple

    15. Is your server running Windows, or if Linux; Apache, nginx or something else? Linux and Apache

Viewing 5 replies - 1 through 5 (of 5 total)
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