Topic: black avatars · BuddyPress.org

black avatars

alunsina
Participant

@alunsina

15 years, 6 months ago

my avatars used to work pre buddy press 1. after updating, i now have this same exact issue.

able to upload images but cannot crop, after submitting, avatar image turns to black. file seems to exist on the folders, its just that its black.

i have followed all of the instruction/suggestion on a couple more of threads but ddint work. maybe because its the old version. and yes, i do have 777 on blogs.dir. and GD Image Lib. tested on both IE6,7 and mozilla firefox, same issue.

i thought in buddy press 1, this issue is supposed to be fixed?

thanks!

Viewing 12 replies - 1 through 12 (of 12 total)

Jeff Sayre
Participant

@jeffsayre

15 years, 6 months ago

Please read this post and the linked to threads for other possible advice:

https://buddypress.org/forums/topic.php?id=2190#post-11864

If you go through everything there, and still have issues, then post back here. If you find something that solves your issue, then post back here and let us know your solution.

alunsina
Participant

@alunsina

15 years, 6 months ago

dear sir jeff,

i have gone through all the threads here that has any mention of avatar. i decided to post a new one since all the others are pre ver 1. and as per your lovely sticky up there, create a new thread. yiheee. i would not be afraid to create a new thread from now on.
Jeff Sayre
Participant

@jeffsayre

15 years, 6 months ago
Alunsina-

Okay, a few questions then:
1. Do you have any plugins other than BuddyPress installed? If so, have you tried deactivating them?
2. Which version of PHP are you running?
3. Which version of the GD module?
4. Are there any errors in your error log? If so, what are they?
Evvscuba
Participant

@evvscuba

15 years, 6 months ago

What was done to resolve this issue?

I’m having the exact same problem.

Jeff Sayre
Participant

@jeffsayre

15 years, 6 months ago

Evvscuba-

We have no idea what setup you’re running? Which version of WPMU, of BuddyPress? How did you install them? Did you upgrade WPMU? If so, from which version and how?

Also, please first visit and read the link I provided in the second post. If the suggestions there do not solve your problem, then answer my additional questions in the fourth post.

Jeff Sayre
Participant

@jeffsayre

15 years, 6 months ago

Alunsina-

I just noticed that this thread is marked resolved. Since you started this thread, I’m assuming you, and not a moderator, marked it as such.

So, please share with us what resolved your avatar issue. This way, others will be able to benefit from your experience.

Evvscuba
Participant

@evvscuba

15 years, 6 months ago

Jeff:

I’ve read through every thread on here that even mentions avatars.

I’m currently running BP v1.0, WPMU v2.7.1. I started with BP RC1 and WPMU v2.7, then upgraded to WPMU v2.7.1 and BP RC2. I’m running PHP v5 and I’m not sure about the GD version. I’d have to look into that further. I’ve looked at my error log and see nothing.

What I do know, is that I can recreate the problem in IE but Firefox users seem to be OK.

Jeff Sayre
Participant

@jeffsayre

15 years, 6 months ago

What I do know, is that I can recreate the problem in IE but Firefox users seem to be OK.

Which versions of IE seem to be problematic?

Evvscuba
Participant

@evvscuba

15 years, 6 months ago

IE 6 and IE 7. I can only test at work since I run Linux at home, but I can try other browsers at some point.

Any idea at all what direction I could take to start troubleshooting?
Jeff Sayre
Participant

@jeffsayre

15 years, 6 months ago
@Evvscuba

I know that many others who are using IE7 do not have this issue.

A few suggestions:
1. Are you using a custom theme? If so, switch to the standard, BuddyPress themes and see if this behavior still exists.
2. If you are running your domain under PHP4, try upgrading it to PHP5.
3. Check which version of the GD module your PHP install is running. Internet Explore had some known issues with earlier versions of the GD library.
Evvscuba
Participant

@evvscuba

15 years, 6 months ago

Jeff:

1. I’m using Facebuddy theme, but it is only CSS changes, so I don’t believe it could possibly cause the problem.

2. Running PHP5

3. My GD version is 2.0.28.

I’ve had a few users install Firefox and they were then able to properly upload and crop their avatars. The strange thing is that it looks like it is working, but once the final crop is done it goes black.
Jeff Sayre
Participant

@jeffsayre

15 years, 6 months ago
Evvscuba–

Here are a few thoughts:
1. Do a test with your users by switching to the standard BuddyPress themes. If the problem goes away, then it’s most likely a theme issue.
2. Make sure that your users are uploading avatar files with sufficient dimensions. At a minimum, each dimension needs to be at least 150 pixels.
3. Upgrade your version of GD. It is a little outdated. There may have been some browser-related bug fixes since your version (note: I’m just suggesting that possibility; I have not verified this though). The current, stable version is 2.0.35
4. Finally, contact Sgrunt, the desinger of Facebuddy, and ask for his advice. He may be aware of an issue with IE 6 & 7. If he is not aware of your partciluar issue, he most likley will appreciate you keeping him in the loop–wether or not this particular issue has anything to do with his custom theme. Share with him the results of the above steps.