BuddyPress.org

Hi BuddyPress Support Team,

We’ve run into an issue with BuddyPress email notifications specifically with “A member receives a new private message”.

1.) Private Messaging is enabled in BuddyPress Settings.
2.) I created an email with the trigger “A member receives a new private message.”
3.) To test, I sent a private message as another user. The test message does appear in the BuddyPress Private Message inbox of the recipient, so messaging itself is working.
4.) However, the email notification is never triggered.

For troubleshooting, I installed a mail logging plugin, and there are no logs showing BuddyPress attempting to send the notification email when a private message is received. We’ve tested this multiple times but the email notification for trigger “A member receives a new private message” is not working.

Could you please confirm if this is a known issue or if additional configuration is required to get this notification working?

Thank you for your assistance!