Topic: Error Updating the Profile Picture · BuddyPress.org

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Error Updating the Profile Picture

@bugdens

Participant

2 weeks, 6 days ago

Hello,

I’m unable to update the profile picture on a subscriber account.
When I attempt to upload an image via the BuddyPress profile page, I get the following message:
‘An error occurred. Please try again later.’

No problem with the admin account.

This is my site:

Courses

If you wanted to see this behaviour please create an account by clicking the login link on the menu.

Once logged in go to:
https://elearning.netmonics.com/members/admin/profile/
Then try to add a profile picture.

WordPress version is 6.9.1.
Issue still occurs with the twenty twenty five theme installed.

Any suggestions gratefully received.

Steve

Viewing 4 replies - 1 through 4 (of 4 total)

@bugdens

Participant

2 weeks, 3 days ago

I received a reply via email from sofiacarson. Thank you.

I’m not sure why I can’t see the reply listed here.
That seems very strange.

@bugdens

Participant

2 weeks, 3 days ago

I discovered that if I delete the ‘Gravatar’ directory in the WordPress installation, the correct images are picked up by the BuddyPress profile.

However, the WordPress profile doesn’t show a profile picture, nor does the top bar.
If I deactivate BuddyPress, then WordPress picks up the Gravatar images correctly.

Steve

@bugdens

Participant

2 weeks, 3 days ago

If however, I use the BuddyPress profile page to change the picture, then the correct image is displayed in the toolbar and wordpress profile page, as well as the buddypress profile.

@thinlizzie

Participant

1 week, 4 days ago

Steve, I tried creating a test account on your site but too complicated.
There are two registration pages to fill out, one after the other.

Viewing 4 replies - 1 through 4 (of 4 total)

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