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Lost Password not working

  • @husdom

    Participant

    Good day,

    The ‘lost password’ tool does not work. The system sends a link to follow in order to reset the member password. However, the link goes to a page that states that the passowrd rest link has expired.

    Best wishes,

    Mr Fox

Viewing 7 replies - 1 through 7 (of 7 total)
  • @brs14ku

    Participant

    Having the same issue. WP 4.3, BP 2.3.3 so newest of both. Also didn’t work with BP 2.3.2.

    Redirects you to password/lostpassword/?error=expiredkey with message “Sorry, that key has expired. Please try again.”

    @16hands

    Participant

    Hi

    Has anyone found a fix for this?
    We are helping a large community which has the same problem.
    This seemed to start with the WP 4.3 update.

    We would be grateful for any suggests or pointers

    Kind regards
    Carl.

    @henrywright

    Moderator

    3 reports in 3 weeks sounds as though there could be an issue here. Can you open a ticket on Trac?

    https://buddypress.trac.wordpress.org/

    You can use the same username and password that you use here in the forum to log in. Please provide as much background info as you can regarding your setup.

    @16hands

    Participant

    Hi Henry

    Thanks for replying, I’ll gather the info and post to Trac, are there any guidelines for issue posting?

    Thanks again,
    Carl

    @henrywright

    Moderator

    are there any guidelines for issue posting?

    Anything that you think may help the core team really. Usually a list of steps describing how to reproduce the problem is super useful. Also, as much info about your setup as you can such as plugins activated, theme, whether you use multisite, which browser you use and so on.

    @ltech2014

    Participant

    Having exactly the same and causing headaches for our community.

    Redirects you to password/lostpassword/?error=expiredkey with message “Sorry, that key has expired. Please try again.”

    WP 4.3.1, BP 2.3.5

    @ltech2014

    Participant

    Fixed it!!
    We were using a bespoke wp-login.php with our own redirect URLs and logo etc (from a previous version of WP)- replaced this with the latest WP-login.php for WP 4.3.1 and now all working again – have edited the redirect URLs again.

    Obviously something had changed in this release and the wp-login.php is different.

    phew!

Viewing 7 replies - 1 through 7 (of 7 total)
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