Topic: @mentions only work sporadically

@mentions only work sporadically

TheSupercargo
Participant

@thesupercargo

3 months, 4 weeks ago

On our buddypress site @mentions work for some but not all our members. However, there doesn’t seem to be a pattern. Sometimes you type @name and it activates a link, sometimes it doesn’t. Sometimes, in the same forum post, one @name works while another does not. I’m advising members to send e-mail notes to people if they want to be sure they see they’ve been @name tagged. Not ideal.

I can’t seem to find anyone else having this issue, so I guess it’s to do with our set-up, but can anyone offer some pointers where I can start to try an fix it?

Thanks,
John

WP version v6.6.1
Buddy Press v14.0.0
Asaros Forums v2.9.0

Pens Around The World

Viewing 5 replies - 1 through 5 (of 5 total)

Robeen
Participant

@mazharulrobeen

3 months, 3 weeks ago

Hello @thesupercargo

By the nature of the scenario, there is a chance it’s an isolated scenario that is present in your environment. To get the root, if possible check by yourself by mentioning those mention who are not getting the link. As you mentioned there doesn’t seem to be a pattern, I believe you have done that already and you made sure that there aren’t any spaces, and such a scenario.

Now, you can check theme/plugin conflicts. Although there is a very low chance that there would be conflicts still. To do that, you can try this plugin: https://wordpress.org/plugins/health-check/ Also please consider checking WP-Admin->Settings-> Discussion to see where there is any moderation for those users.

If the above are all good, consider checking whether there is any location or any other restrictions from the server side. I haven’t faced such a scenario as well, that’s why, I am curious as well to know what exactly is root cause.

Venutius
Moderator

@venutius

3 months, 3 weeks ago

There’s been some chat on Slack about this, it’s being looked into and seems it’s not an isolated case.

Robeen
Participant

@mazharulrobeen

3 months, 3 weeks ago

Hello @venutius

Thank you, for sharing your insights on this.

TheSupercargo
Participant

@thesupercargo

3 months, 3 weeks ago

Thank you @mazharulrobeen and @venutius

Given what @venutius says, and as I have little time available at present, I’m going to wait to see if future updates resolve the issue. If not, I’ll follow @mazharulrobeen’s suggestions when I have the time later in the year.

Renato Alves
Moderator

@espellcaste

3 months, 1 week ago

@TheSupercargo I’m not sure if this is related to your problem and if you can test this pr.