BuddyPress.org

Hi there,

I’m trying to help a client improve their website’s performance, and one of the main issues we’re looking into is a lot of calls to a page that ends in /undefined. Specifically I see an error in the console: “Failed to load resource: the server responded with a status of 404 (Not Found)” and next to this is the undefined URL. It doesn’t say exactly what resource fails to load.

The site is https://www.themysticdreamacademy.com/ and it is using WP 5.5.1 and BuddyPress 6.3.0.

We are using the Divi theme, BuddyPress, and a variety of other plugins. At first I thought it was a Divi issue as this only appears on pages with the Divi builder. However they advised me to test with the site in safe mode (disabling all plugins) and that removes the error. So it’s not a pure Divi issue. I narrowed it down to BuddyPress. If the site is running Divi as a theme and only BuddyPress is active, the error appears. If I switch to a basic WP theme, it goes away. So it appears to be some interaction between Divi and BuddyPress causing this issue.

Naturally, Divi support tells me they can’t help me with any issues regarding external plugins. And I expect to hear the opposite here, that I can’t get support with external themes. But I am really hoping someone can provide some insight, or at least point me in the direction of what I should look for to solve this issue between BuddyPress and Divi.

Thanks so much for any help anyone can provide!