Topic: New user activation emails not coming

New user activation emails not coming

maganiza
Participant

@maganiza

8 years, 5 months ago

Hi Guys

I have been having this problem for a week now. I even posted the problem on this forum but never got a single response. I also checked the other posts but those old 2015 solutions are not working for me.

My problem is I have a site with latest wordpress and buddypress, when new users register they are not receiving the activation emails. Nothing in the inbox and nothing in the spam/junk folders. I actually have to activate in my user admin panel/list manually. Within the users list I can see a reflection which shows that the activation mail has been sent.

All hell broke loose last week but before that the site has been sending activation email with wordpress@mydomain.co.za without any issues. I have tried wp-mail-smtp, mail smtp but nothing works. I can send test mails successfully with all these plugins.

I have tried the hosting company but they are saying the mail hosting server is fine. They are saying there is a problem with either wordpress or buddypress. The email log is below. Please help

2016-06-20 18:57:46 1bF2WA-000MOp-3X <= noreply@mydomain.co.za H=chs9.ampledns.com (wingrow.co.za) [197.189.252.226]:48386 I=[197.189.252.226]:587 P=esmtpsa X=TLSv1:ECDHE-RSA-AES256-SHA:256 CV=no A=dovecot_login:noreply@mydomain.co.za S=739 id=1263c7ca6911ab6e37dff8bf0ff1ca41@mydomain.co.za T=”[WinGrow] New User Registration” from noreply@mydomain.co.za for admin@mydomain.co.za
2016-06-20 18:57:46 1bF2WA-000MOp-3X => admin admin@mydomain.co.za F=noreply@mydomain.co.za R=virtual_user T=virtual_userdelivery S=856

Viewing 10 replies - 1 through 10 (of 10 total)

sharmavishal
Participant

@sharmavishal

8 years, 5 months ago

did u upgrade to bp 2.6?

did u test/use a plugin called WP Mail Options?

econowill
Participant

@econowill

8 years, 5 months ago

i experienced exactly same issue with writer.
only activation mail not work, others do. password change, etc…

try to this
admin panel – setup – buddypress
setup is including permal link menu. i dont know exactly what it in english.

and click restore email setup. and i solved.
good luck!

thehappycouponer
Participant

@thehappycouponer

8 years, 5 months ago

We are experiencing this same issue. All auto emails are sending except new user activation email. I’ve checked to make sure this email is enabled and it is, but it’s still not sending. Please advise. We’re losing out on new customers.

sharmavishal
Participant

@sharmavishal

8 years, 5 months ago

Tools buddy press repair emails

maganiza
Participant

@maganiza

8 years, 5 months ago

@econowill

Thanks my guy you just saved my ass. And @sharmavishal thank you too.

So I went to tools, buddypress, selected – Reinstall emails (delete and restore from defaults) and clicked repair. Problem solved.

sharmavishal
Participant

@sharmavishal

8 years, 5 months ago

FYI @r-a-y BP 2.6 Email

krask
Participant

@krask

6 years, 10 months ago

Has there been changes done? I say this because when I go to tool, there are no links to a Buddypress section.

I am having the same issue as described above, but unable to try this possible solution because I cannot find the Buddypress email repair.

krask
Participant

@krask

6 years, 10 months ago

Where is this setup link in the admin panel @econowill?

Gunu
Participant

@grafcom

6 years, 10 months ago

@krask,

dashboard – tools – buddypress – Reinstall emails (delete and restore from defaults)???

krask
Participant

@krask

6 years, 10 months ago

Hey @grafcom, thanks for the response. I did eventually find the email repair. Tried it. It didn’t work. Used a different SMTP plugin that was able to find the error occurring in my system. It is saying this:

Your Web Host provider may have installed a firewall between you and the server.
Contact the admin of the server and ask if they allow outgoing communication on port 25,465,587.
It seems like they are blocking certain traffic. Ask them to open the ports.

If anybody knows how to fix this issue, I would appreciate any help.

I am talking to my webhost provider, Cloudways, right now. It’s been about an hour and they are still working on it. This doesn’t appear to be an easy issue to resolve.

Regards,

Kyle