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New users register but they don’t receive activation e-mail automatically.


  • alexeykrol
    Participant

    @alexeykrol

    9 years, 1 month ago

    New users try to register but they don’t receive activation e-mail automatically. i am forced to go on sign up setting and to activate by hands.

    how i can fix it?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Henry Wright
    Moderator

    @henrywright

    9 years, 1 month ago

    Check the activation emails aren’t going into user’s spam folders.


    alexeykrol
    Participant

    @alexeykrol

    9 years, 1 month ago

    I organized testing of this function.

    1. System sends emails
    2. New users got this emails in their mail box
    3. Then they press activation links and go on home page, not activation page.
    4. Then they try to enter login/pass and system tells them – Ops, error! your account didn’t activate, please see you inbox.
    5. I can see they have “registered” status, but not “activated” and i need to activate them by hands.

    Therefore there is something wrong while users try to confirm their address in activation email.

Viewing 2 replies - 1 through 2 (of 2 total)
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