Topic: Problem crop image · BuddyPress.org

Skip to:: Content; Pages; Categories; Search; Top; Bottom

Problem crop image

@agenceglanum

Participant

7 years, 8 months ago

Hi all,

We are encountering a problem when we want to crop the image profile -> “There was a problem cropping your profile photo”.
We have the same configuration in our development environment (WAMP), and the crop works well.

Any idea?
Thanks!

WP version: 4.9.3
Theme: Woffice 1.7.2
BBpress version: 2.5.14-6684
Site: https://extranet.clipnclimb.biz/

Viewing 5 replies - 1 through 5 (of 5 total)

@vapvarun

Participant

7 years, 8 months ago

@agenceglanum

The PHP GD2 library is necessary on your server to handle images. In case of issues with common image handling and/or image cropping, ensure that your PHP has GD library enabled.

On hosted servers, it is generally the case, but not on local with WAMP for example.

You can check with your hosting support or create a phpinfo file, it will also help check GD support.

@agenceglanum

Participant

7 years, 8 months ago

Hi @vapvarun,

Thanks for your time.

I checked with a phpinfo file and it seems GD library is enabled. See below a screenshot:

What do you think?

@agenceglanum

Participant

7 years, 8 months ago

In addition to my previous post, we realized that this happened when the image was less than 450 px wide (BP_AVATAR_ORIGINAL_MAX_WIDTH). By changing this constant to 50px it works but everything is pixelated.
The problem must be related to the fact that when the image is smaller there is no resizing in the file bp-core-avatars.php ( $avatar_attachment->shrink( $bp->avatar_admin->original[‘file’], $ui_available_width );)

Thanks

@agenceglanum

Participant

7 years, 8 months ago

Hi,

Any news ?

Thanks

@lepetitstudio

Participant

7 years, 6 months ago

Hi,
I have exactly the same problem. Did you or someone else find a solution?
Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.