Topic: Profile Picture not shown when cropping

Profile Picture not shown when cropping

allenhinson877
Participant

@allenhinson877

5 years, 6 months ago

I have a site set up with WordPress and have BuddyPress installed on it. I am running the Reign Theme currently on my site. When I log in as a user to test the site I have an issue when uploading a new profile picture. I can select a photo and click upload but it will not show my profile picture when the crop option pops up. I can hit crop but not see anything and it will upload my profile picture. I need to change it where the user can see their photo when the crop option pops up. I have already deactivated all my plugins and used a basic theme and it did not fix my issue. If anyone can help me that would be great.

Viewing 11 replies - 1 through 11 (of 11 total)

Venutius
Moderator

@venutius

5 years, 6 months ago

The uploaded avatar image should display along with the crop dialogue. Not seeing it would indicate a plugin or theme conflict. Did you try with a default theme such as 2017?

allenhinson877
Participant

@allenhinson877

5 years, 6 months ago

Yes, I have tried multiple themes including twenty seventeen and it is still the same issue. I’m not sure what it is because I have also disabled all plugins as well.

Venutius
Moderator

@venutius

5 years, 6 months ago

Do you have any custom code that might be messing it up? functions.php, bp-custom.php etc?

allenhinson877
Participant

@allenhinson877

5 years, 6 months ago

The only code that is in those files is code that came with the theme installed. I can paste the code in here if that helps? I just don’t know why it won’t display the profile image when prompted to crop the image.

Here is an image of what is happening when I upload a new profile photo, it also does this for the cover image.
https://ibb.co/7bx874Y

thank you

allenhinson877
Participant

@allenhinson877

5 years, 6 months ago

Is there anything anyone can think of that is causing this issue?

Venutius
Moderator

@venutius

5 years, 6 months ago

I’d think I’ve check for errors in the browser console and also enable WP_DEBUG and see if there are any php errors that might give a clue but it’s very odd if you are getting this with just BP active and on a default theme. The only other things to rule out would be your environment itself – hosting and browser.

allenhinson877
Participant

@allenhinson877

5 years, 6 months ago

I am currently using Hostgator for my host and I have tried multiple web browsers to see if that changes anything and it doesn’t. I have again disabled all plugins and used a default theme and nothing has changed, I have activated wp_debug and nothing has popped up showing an error on this issue. Is there code that could fix this issue that I can just inject in one of the files?

allenhinson877
Participant

@allenhinson877

5 years, 6 months ago

After doing some research I found another article with the same error, it was jetpack lazy load causing the issue. When enabled it doesn’t show profile picture preview when prompted to crop but when disabled it fixes it right away. Thank you again

Venutius
Moderator

@venutius

5 years, 6 months ago

Yes I’m afraid Jetpack is a bit notorious in not fixing bugs caused in BuddyPress, for BP sites it’s best avoided in my experience.

bhattarai1995
Participant

@bhattarai1995

5 years, 5 months ago

Hi there, I am having exactly the same problem. I tried deactivating all plugins and themes but it didnt work. However i couldnt deactivate the Jetpack plugin, it says “Jetpack by WordPress.com is automatically managed for you” and there is no option to deactivate it. How do i fix this issue. Please helpl me.

JoshWho
Participant

@joshwho

1 year ago

I can confirm JetPack Lazy Loading Images is what causes this error most of the time.