You appear to be double posting, see User Profile Cover Image not uploading in the Iphone Safari Browser.
The difference is the other topic specifies the Safari browser. Is this isolated to the Safari browser or do other installable browsers have this same issue as well? Additionally, what theme is being used on the website?
Just so you know, I don’t have an Iphone, so I’ll have to check and see if someone on the team has one and can duplicate this issue.
Issue Description:
The functionality is working correctly on all other browsers and devices; however, the issue occurs only on the Safari browser.
We are currently using the BoldGrid theme.
I was able to locate someone with an iPhone and I wasn’t able to duplicate the issue you described:
With:
- WordPress 6.9
- BuddyPress 14.4.0
- Twenty Eleven theme
- iPhone 16 Pro
- ios 26.2 <- Safari browser
Steps:
Pressing the “Select your file” button produces the following selections:
- Photo Library
- Take Photo or Video
- Choose file
Selected and uploaded a photo from the “Photo Library” which uploaded successfully, i.e., “Your new cover image was uploaded successfully”.
Hi,
We have tested the cover image upload functionality using the default Twenty Twenty-Five theme.
However, when we click on the Upload button, nothing happens — no file picker or popup opens.
This issue occurs only on iPhone Safari browser.
The same functionality works correctly on:
Desktop browsers
Other mobile browsers
Please let us know if this is a known issue or if any specific Safari/iOS-related fix is required.
Thanks & regards,
Sunil Kumar
AFAIK, the ability to upload a cover image with the Twenty Twenty-Five theme is the same as the Twenty Eleven theme, which was posted here.
The cover image upload button is not working due to a JavaScript error, which is why the upload popup does not open.
This issue is not caused by the theme or any custom code.
It appears to be a BuddyPress plugin–related issue.
Please test this on Safari browsers and inspect the JavaScript console for errors.
What is the model of the iPhone and what is the version of the Safari browser that you are using?
Better yet, a ticket might be more appropriate for this situation, use the following link to submit a ticket:
https://buddypress.trac.wordpress.org/newticket
I am use the iphone 12 and safari version : iOS 26.2 (23C55).
For reference, the topic owner (TO) has opened trac ticket 9325
