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What to do when activation emails are going to spam folder?


  • pantone
    Participant

    @pantone

    11 years, 4 months ago

    In the cases where activation emails are being sent with no problem, but are going to the users’ spam folder, what is the best way to approach this? Should I simply send a courtesy email and inform the user to check their spam folder? Or is there a way to actually resend the activation email in hopes that it will not go to their spam folder the second time around.

    Thanks.

Viewing 1 replies (of 1 total)

  • Hugo Ashmore
    Participant

    @hnla

    11 years, 4 months ago

    The correct way is to sort out your email zone records, reverse PTR records, SPF records etc this is not a BP issue I’m afraid, nor a WP one.

Viewing 1 replies (of 1 total)
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