Skip to:
Content
Pages
Categories
Search
Top
Bottom

[Resolved] New user's unable to register

  • Avatar of popsmith
    popsmith
    Participant

    @popsmith

    When my users go to the site and attempt to register they get an error message upon clicking the “Complete Sign Up”blank page and this is what they get:
    Website http://www.theroute360.com
    The website cannot display the page
    HTTP 500
    Most likely causes:
    •The website is under maintenance.
    •The website has a programming error.

    What you can try:
    Refresh the page.

    Go back to the previous page.

    More information

    This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

    For more information about HTTP errors, see Help.

    I am using WordPress 3.51 and Buddpress 1.7.
    Everything else seems to be working fine.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Avatar of popsmith
    popsmith
    Participant

    @popsmith

    Ok. I did try diabling anyone can register under members in the general tab setting and this time it goes to a page that says users can’t register for this site. So I am thinking it is somewhere in there. I did try disabling all plugins but that didnt help..

    Avatar of popsmith
    popsmith
    Participant

    @popsmith

    Another thing i just tried and see. i deactivated the Buddypress plugin and tried the link and it worked. I re-installed the Buddypress plugin and same issue.
    Help.

    Avatar of @mercime
    @mercime
    Keymaster

    @mercime

    @popsmith have you tried disabling all plugins except BuddyPress to check for plugin conflict?

    Avatar of popsmith
    popsmith
    Participant

    @popsmith

    @mercime…yes I tried disabling all plugins and it did not work. I also tried disabling buddypress plugin by itself and that worked. I then also tried disabling anyone can register in the general settings and I do get the message that user are not allowed register for the site. Most frustrating…

    Avatar of Paul Gibbs
    Paul Gibbs
    Keymaster

    @djpaul

    Please contact your web host for support, and ask them to look in the PHP error log for any error messages — then tell us, and we can try to help.

    @mercime – 500s are server-side errors (a WSOD) so finding out what the actual error is the best first step :)

    Avatar of popsmith
    popsmith
    Participant

    @popsmith

    Talk to my web host and this is the error

    “20130411T145228: http://www.theroute360.com/index.php
    PHP Fatal error: Call to a member function add() on a non-object in /****/****/***/****/ipw.popsmith/public_html/theroute/wp-content/plugins/terms-of-use-2/classes/controllers/TouAppController.php on line 311″
    So I found the culprit. the terms of use plugin. disabled it and uninstalled. ISSUE RESOLVED.

    Mod Edit: edited to remove server dir names – don’t expose server paths in public

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.