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User Registration Problems

  • Avatar of piphut
    piphut
    Participant

    @piphut

    I’m having a problem where about 3 out of every 50 people trying to register via my BP install ( http://piphut.com/register ) are not able to register. They fill out all the forms correctly, hit register and the page just refreshes – no error message given. I tried to register for a few of them on my machines and was not able to.

    I think it has something to do with the email addresses (though I can’t see a pattern between any of them) because when I left everything the same but then changed the email I was trying to register it went through no problem, and a few other users noticed the same thing.

    I’ve had them all try different browsers, clear their cache, make sure cookies are enabled etc., check their spam folders for registration email, etc, and the only thing fixes it (kind of) is using a different email.

    Ideas?

Viewing 25 replies - 1 through 25 (of 35 total)
  • Avatar of Ann Christine
    Ann Christine
    Participant

    @annchristine

    Maybe you should try this plugin:

    http://wordpress.org/extend/plugins/mail-from/

    Perhaps some servers have blocked the mails sent from your server via the automatic wordpress@example.com

    Avatar of Ann Christine
    Ann Christine
    Participant

    @annchristine

    Maybe you should try this plugin:

    http://wordpress.org/extend/plugins/mail-from/

    Perhaps some servers have blocked the mails sent from your server via the automatic wordpress@example.com

    Yeah, which host is your server on?

    Yeah, which host is your server on?

    Avatar of piphut
    piphut
    Participant

    @piphut

    @annchristine – I saw that and it didn’t work for me, thanks

    @djpaul – MediaLayer

    Avatar of piphut
    piphut
    Participant

    @piphut

    @annchristine – I saw that and it didn’t work for me, thanks

    @djpaul – MediaLayer

    Avatar of piphut
    piphut
    Participant

    @piphut

    And it never sends the email – it never gets past that registration form.

    Avatar of piphut
    piphut
    Participant

    @piphut

    And it never sends the email – it never gets past that registration form.

    Avatar of piphut
    piphut
    Participant

    @piphut

    bump. I have a hunch that part of the problem is when people try to use capital letters in their username or email.

    Any ideas?

    Hmm. No, I don’t think that ought to break anything (capitals in email). I know you can’t really test, but if it was capital letters in the username or email address, you’d have the same problem on a regular WordPress install.

    Avatar of piphut
    piphut
    Participant

    @piphut

    hmmm I’ve had several people tell me now that when they used lowercase letters for their username it went through fine. Anyone know where and what code to insert to automatically make a username lowercase?

    I don’t mind kicking an error if that is easier.

    Avatar of usefuleng
    UengI
    Participant

    @usefuleng

    I have a lot of problems with BuddyPress user registration in general. It seems:

    - no emails are sent to the user for activation

    - there is no “forgot password” feature

    - there is no ability to (re)send the user an activation link, either from the user or the admin’s area.

    On the emails, when I create a new user or blog via the admin area, I get a notification email, so it’s not a setup issue with the mailserver. The server is my localdomain/localhost dev box anyway. No webhost involved.

    Ugh this may seem a small part of BP % wise but it seems without these features it’s really not usable. What is the deal? Can this fundamental stuff really be missing/so buggy?? It’s hard to believe.

    Avatar of Heli
    Heli
    Member

    @helijussila

    Hi. I have found a solution to that no activation email has sent. Check this out http://www.thinkplexx.com/neokrates/fix-wordpress-and-buddypress-sendmail-problems-sign-up-complete-activate-your-account-via-the-email-but-email-doesnt-come

    I actually used Google mail account. There in Google account settings also probably has to set that you use imap. I’m not sure of that. But now the activation email is sent and users can register.

    Avatar of solitaryraf
    solitaryraf
    Member

    @solitaryraf

    Even I was having the same problem. But realized that lowercase users always work…

    I would like to know which file to edit to add that bit of information in the registration page.

    Thank you

    Avatar of Virtuali
    Virtuali
    Participant

    @gunju2221

    Sounds maybe like a plugin conflicting?

    Avatar of PeterHatch
    PeterHatch
    Member

    @peterhatch

    usernames have to be lowercase all one word no spaces – capitals and spaces will reject
    to add that info to your registration form
    you can edit the registration form from your theme from the backend menu
    Appearance – Editor – register.php

    Avatar of katengh
    katengh
    Member

    @katengh

    I’ve had a number of would-be users report the same problem, and I don’t think it’s an email issue, since people within my own office have had issues creating profiles. It’s not that people aren’t getting a confirmation email — it’s that they’re filling out the form and when they hit the submit button, the page basically refreshes to a clean slate, as though they never filled anything out before.

    Is this really just a capital letter issue?

    Avatar of Bristol CI
    Bristol CI
    Participant

    @bristol-ci

    Many people are having the same problems registering with my site too. It is not clear in the form that usernames must have lowercase and no spaces in it.
    Is there a way to allow registers to use capitals and spaces?
    Also, is Is there a way to get the error messages come up in a different colour to the rest of the form e.g. highlighted or red, as currently they are in the same colour and easily missed.

    We had our developer override the capital letter issue, which completely resolved our issues with sign-up. Now, if only we can keep more of those spam users out! But that’s an issue for a different thread :).

    Avatar of ript247
    ript247
    Participant

    @ript247

    I’m having the same problem can’t create new users page just refreshes, and to top it off I can’t create a topic on buddypress forum, when I click create a topic it says”page not found. So I’m forced to troll topics . Need Help Now

    If those 3% are aol users then the issue is not the software. Aol sucks so my advice is to use the plugin ban hammer and ban aol users from registration and only allow users from domains that are not garbage like aol.

    Avatar of ript247
    ript247
    Participant

    @ript247

    @shawn38 @mercime I really need help. Can’t create new users since I launched site not a good look. Page just refreshes with password fields empty. Can’t crate a new topic on buddypress to address this topic, doubly agitating:-( I don’t want to be an asterik and start breaking in on most recent topics to get my topic heard. Emailed the issue to the higher ups of idk land to resolve the topic creation issue nothing. Someone Help me please this is ridiculous 19 pages of registration issues none related to my topic that stands out as a way to resolve this.

    If you will be willing to give me admin access to your site I will do my best to sort out your issue. You can change passwords when I am done.
    Edit: Don’t post it here okay. Send the info to eliteweb37@gmail.com

    Avatar of ript247
    ript247
    Participant

    @ript247

    I don’t use aol and can’t register either. I’ve tried several test registers different computers no capitals, no spaces, no dots no backflips. Nothing works except loading people through the backend

    Give me admin access so I can see what the issue is.

Viewing 25 replies - 1 through 25 (of 35 total)

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