Thank you so much for the advice. There was a script the previous developer inserted in the child theme that costed the error. The form is working again!
We found the plugin that the previous developer used for the avatar upload was Buddypress Upload Avatar Ajax, which we deactivated. Now the avatar section is not showing up on the register form anymore. However, if you fill out the form and hit Complete Sign Up, it will pop up an error message that says “Error! Please upload Profile Picture.”
We tried looking at other plugins and theme settings and couldn’t seem to find anything that might have caused that.
Yes, we had to turn off the “Allow registered members to upload avatars” under BuddyPress Settings – Options in the hope of letting people fill out the form in the meantime, but the form still doesn’t work with or without the avatar upload. Now, we tried to turn avatar back on and it won’t show up on the form.
No, it’s not a separate plugin. The form is part of BuddyPress.
