I work for Rackspace and would love to here more about your experiences using our Cloud Sites product. The “run-around” is certainly not what you should expect from us, and our goal is not to gouge or upsell you to our most robust service offering that would be clearly overkill for your business needs. Instead, we hope to guide you into a niche offering that allows you to effectively run your business, let us worry about the ping/power/pipe/infrastructure, and get all this done within your budget.
That said, we would like to get some information from you so that we can dig into your issues a bit further to verify if there might be a backend problem causing latency in accessing your site. At your earliest convenience, please email your Rackspace account number, domain name, tickets numbers, and any other pertinent information to help@rackspace.com and we’ll have our Ops team investigate this on a more granular scale.
If it is determined that Cloud Sites truly is not the best fit for your need, we hope that you might consider our Deployments product:
Additionally, if you’d like to give our Cloud Servers a whirl for free, please visit http://developer.rackspace.com/devtrial/ and sign up for a new Cloud account and test them out.
We’re 100% here to help, and we hope you give us the opportunity to do so.
Hope to hear from you soon, and thanks for your time!
