[DrakeDoc]

Thank you Shane. I was facing same difficulty. Your help is really appreciated.

[DrakeDoc]

you can read it here: https://buddypress.org/support/topic/how-to-disable-gravatar-completely/

[DrakeDoc]

Try removing the customizations, and deactivate the plugins. This should work.
Keep posting if you have issue.

[DrakeDoc]

Thank you..was facing the same issue.
It helped.