[@duyha83 Participant 3 months, 4 weeks ago]

Thanks for the reply! According to the event log in the All-In-One Security (AIOS) plugin, the last successful sending of a password reset email was on March 25. Before that, emails were sent fine. Now, all emails are sent except for password reset.
Before March 25, there was definitely a situation (trigger) for password reset. Users actively used it. And now they constantly write to me by email that the password is not coming.
Yes, I have been using the WP Mail SMTP plugin for a long time.
Here are all the situations (triggers) that remain in the administration panel.

The recipient was mentioned in the activity feed.
The user responded to a message in the activity feed that the recipient left.
The user responded to a comment in the activity feed that the recipient left.
The site participant sent the recipient an invitation to visit the site.
The recipient has successfully activated the account.
The recipient has registered a new account on the site.
The user sent a friend request to the recipient.
The recipient has received confirmation of the friendship request.
The recipient was mentioned in the group’s activity feed.
The group details have been updated.
The user sent an invitation to the group to the recipient.
The recipient’s status within the group has been changed.
The user requested permission to join the group.
The recipient sent a request to join the group, which was confirmed.
The recipient requested permission to join the group, which was accepted by the administrator.
The recipient sent a request to join the group, which was rejected.
The recipient requested to join the group, which was rejected by the administrator.
Someone requested a membership on this site.
The site membership request was rejected.
The recipient received a private message.
The recipient has changed their email address

[@duyha83 Participant 4 months ago]

Youzify is not installed. Of the additional plugins, only BuddyPress Login Redirect to Profile and BuddyPress Sitewide Activity Widget. I reinstalled new letters here

There are indeed 21 letters, but there is no letter with a password reset. I tried to create it manually, but there is no trigger for sending it

[@duyha83 Participant 4 months ago]

I used the “Reset Mail” feature, but the password reset trigger never appeared(((

[@duyha83 Participant 4 months, 3 weeks ago]

Yes, the problem is that the trigger for resetting the password has disappeared. How can I get this trigger back?

[@duyha83 Participant 5 months ago]

All other letters are sent without problems. Only letters with password reset stopped being sent. Because the situation for sending this letter disappeared from the admin panel. There is no situation: “Send a letter when the user forgot the password”. It was there until March 25, and then it disappeared. How can I get it back? Thank you