Skip to:
Content
Pages
Categories
Search
Top
Bottom

Users stopped receiving password reset emails

  • @duyha83

    Participant

    4 weeks ago

    Hello!
    Users have stopped receiving password reset letters. I looked in the “Letters” settings and in the menu for selecting situations for a letter there is no situation for resetting the password.
    The letter itself is there, but there is no situation for sending such a letter.
    Please tell me how to fix the situation?
    Please tell me how to fix the situation?
    The problem appeared around March 25
    BuddyPress 14.3.4
    WordPress 6.7.2
    edit: link removed

Viewing 4 replies - 1 through 4 (of 4 total)

  • @afrohealer

    Participant

    3 weeks, 3 days ago

    please run your domain through an email test.. to see if your domain is being blocked by spam filters..
    https://mxtoolbox.com

    if everything checksout .. then also check your system logs .. to see what is going on.

    @duyha83

    Participant

    3 weeks, 2 days ago

    All other letters are sent without problems. Only letters with password reset stopped being sent. Because the situation for sending this letter disappeared from the admin panel. There is no situation: “Send a letter when the user forgot the password”. It was there until March 25, and then it disappeared. How can I get it back? Thank you

    @michaeljohn23

    Participant

    2 weeks, 2 days ago

    It looks like the password reset trigger is missing or misconfigured. Please check your BuddyPress or email plugin settings to ensure the reset situation is enabled and linked to the correct template.

    @duyha83

    Participant

    2 weeks, 1 day ago

    Yes, the problem is that the trigger for resetting the password has disappeared. How can I get this trigger back?

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.

Topic Info

Skip to toolbar