BuddyPress.org

WHAT I DO – WEBSITE & DEV | TECHNICAL SUPPORT | CUSTOMER SUPPORT

• 4 Plus Years of Technical and Customer Support Problem Resolution Specialist Experience

CODING | WEBSITE | ADMIN

• 6 Plus Years Coding, Website and Admin Experience

REMOTE WORKER

• 2 Plus Years of Remote Work Experience

CALL CENTER

• 2 Plus Years of Call Center Experience

REMOTE AGENT

• Logitech USB Headset with Noise Cancelling Mic
• Private and Secure Office
• Internet Speed: Download – 29.41 Mb/s Upload – 6.05 Mb/s Ping – 26 ms

COMPUTER SOFTWARE EXPERIENCE

Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, WinZip, PDFs (Web Data, Digitally Sign and Secure PDFs, OCR), FTP, Email, IM Services and more

ONLINE SOFTWARE | SKILLS | KNOWLEDGE

Customer Support, Technical Support, Scripted and Non-Scripted Roles, Account Security, Rebuttals, Billing, Troubleshooting, Provisioning, Account Resolution, ACSR, Einstein, Call Metrics, Sales Metrics, Call Center, Remote Agent, Avaya, Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Office 356, WinZip, HTML, CSS, PHP, jQuery, FTP, Email (Support, Newsletters, Marketing), Firefox, Bing (all services), Internet Explorer, Google (all services), cPanel, WHM, Hosting (Dedicated and Shared Server), Web Analytics, Networking, VPN, Provisioning, WHM, cPanel, Domain Management, TCP IP, SSL, Amazon Web Services, Google Drive, Amazon Cloud Drive, Dropbox, Adobe, IPs, WAN, LAN, Wireless Gateway, WHMCS, Shopping Carts, Payment Processors, Search Engine Optimization, Content Creation and Marketing, Newsletters, Article Creation and Marketing, Keyword Optimization, Autoresponders, Ticket Systems, Blogging Platforms, Websites, WordPress, Social Media and Integration, RSS Feeds, Forums, Hubs, CRM, CMS, Project Management, E-Commerce, QuickTime