[@karhas Participant 11 years, 2 months ago]

Hello, Per my previous post, I asked my host to see if the auto install of WP file permissions were off and to break the cropping. Per below, it looks as if I am missing a file or directory. Might someone be able to tell me how to recreate/add what seems to be missing. Thank you.

FROM THE HOST:

Thank you for the provided information.

I have tried to debug the process and found the following in the log, right after the crop:
Code:
access(“/home/sitename/staging/2/wp-content/uploads http://staging2.sitename.us/wp-content/uploads/group-avatars/1/sgwhite-450×131.png”, F_OK) = -1 ENOENT (No such file or director y)

It seems the path for the file is incorrect when it tries to access the finished product.

I will try to debug some more, but it seems it is a problem with the plugin code rather than an issue with our environment.

It is best to approach the plugin developer regarding this issue.

Best Regards,
Technical Support Team

[@karhas Participant 11 years, 2 months ago]

Hello, I am having the same challenge. I cannot crop/upload a group avatar profile image. Switched from KLEO theme to 2014 and all plugins are off. Might there be other solutions? Thanks!