[@roddaut Participant 10 years, 10 months ago]

I tried updating our theme and that didn’t help.

Then I tried another premium theme that we’d stopped using and sure enough everything worked again. Thanks so much for your suggestion.
🙂

[@roddaut Participant 10 years, 10 months ago]

I keep everything up to date when WordPress says something needs to be updated. So I don’t know when the last update was made to Canvas. I do not use child-themes. I have not tried the Twentysomething theme. Since the problem was happening in the dashboard itself I thought the theme might not be the issue. I’ll check though just to be sure. Thanks for the suggestion.