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A request for BuddyPress Admins


  • mmaccou
    Participant

    @mmaccou

    Since downloading WordPress and BuddyPress about 2 months ago, I’ve noticed a general theme among admin…not only for BuddyPress, for theme support sites and other support forums related to WordPress and BuddyPress. There seems to be a great lack of patience towards its users and their questions. Please understand that many people use WordPress and BuddyPress to assist them in making a website because they have little to no development knowledge. Therefore, they may ask questions that to a web developer seem “dumb”, however, that does not warrant the passive aggressive, or even obviously aggressive tone that I see a lot of the time by admins on various support forums. In my experience, I’ve gotten more help from regular, more experienced users (who are usually extremely helpful) rather than the actual admins. All I’m asking of the BuddyPress admins is to be patient and get rid of the attitude.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hmm I hope we don’t come across as aggressive, if we do it’s unintentional.

    I’m assuming this post is in part prompted by your threads here about your @mentions question.

    A few pointers that will help yourself and others when engaging on forums, especially those of a technical variety; let it be known in the opening post that one has searched for answers, perhaps tried a few things, this goes a long way to generating a positive return response ( not suggesting for one minute you didn’t though ), ensure that you attempt to describe your issue / question as fully as possible, explain just what you are trying to achieve, that is more directed at your original post as there was a point of confusion – no ones fault in particular – the @mentions filter code you were provided with most probably did work but not in the way you expected or at least worked to the extent of the question asked ‘Remove @mentions’ as @mentions tends to mean the ability to add to an update and have it automagically convert to a link but also there is the rendering of the users @mention name which wouldn’t be affected by the filters shown.

    I’m glad you have found further help on the same issue and from a regular user, looking at the threads, I note in the original the fact that you did respond back which I and the other moderator missed – perhaps ironically – using @mention in the forum posts is quite important as it’s easily possible to lose track of threads unless prompted to return to them.

    Lastly sometimes what might be perceived as an ‘attitude’ isn’t really but may be more a perfunctory response, concious of time factors, and the fact that many want help and the actual community members responding and helping is disproportionally small to those seeking answers.


    mmaccou
    Participant

    @mmaccou

    @Hugo

    Thanks for your response. This post wasn’t prompted by any of my threads. I have been lucky to have most of my questions answered quickly and clearly, and @tecca has been extremely helpful with my @mentions question.

    It was other users’ threads that prompted this post. It wasn’t meant as an attack, just constructive criticism based on what I’ve noticed as someone who is new to web development.

Viewing 2 replies - 1 through 2 (of 2 total)
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