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Activation Key not working


  • mecceo
    Participant

    @mecceo

    9 years ago

    When a user signs up to my site, they fill the registration form in and press submit. They go to their email to activate their account. But when they click the link they end up on the ‘/activate’ page with no activation key and the message ‘There was an error activating your account, please try again.’ displayed. I need help solving this problem fast!!!!

Viewing 11 replies - 1 through 11 (of 11 total)

  • modemlooper
    Moderator

    @modemlooper

    9 years ago

    first did you deactivate plugins and change theme to rule those out?


    mecceo
    Participant

    @mecceo

    9 years ago

    Yes @modemlooper I deactivated everything except buddyPress and changed the theme to default


    modemlooper
    Moderator

    @modemlooper

    9 years ago

    if you are comfortable access a database and editing php search here on the forums, there was a previous issue where a db column was missing. but that issue was a while ago.

    Are you on multisite? also did you use a one click WordPress installer that a web host provides?


    mecceo
    Participant

    @mecceo

    9 years ago

    @modemlooper I don’t anything about how to access a database or coding.This is the only site I’m running .I installed WordPress from HostGator


    modemlooper
    Moderator

    @modemlooper

    9 years ago

    so you didn’t download wp and install? Hostgator is notorious for borked WP install from their interface


    mecceo
    Participant

    @mecceo

    9 years ago

    Yes I downloaded wp and installed it. @modemlooper


    modemlooper
    Moderator

    @modemlooper

    9 years ago

    You said you installed WP from hostgator? Did you create a database manually, use FTP to upload WP or did you log into hostgator admin and click a button to install WP?


    mecceo
    Participant

    @mecceo

    9 years ago

    No I am hosting my site with hostgator, I Quick installed WP with c panel.


    modemlooper
    Moderator

    @modemlooper

    9 years ago

    is this site already active with users? You might need to reinstall everything fresh.

    Read this thread, its probably the same issue, has some suggestions. https://buddypress.org/support/topic/new-user-registration-problem-invalid-activation-key/


    mecceo
    Participant

    @mecceo

    9 years ago

    I have a few users. Is there another option?


    mecceo
    Participant

    @mecceo

    9 years ago

    Oh okay thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
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