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Admin screen goes white on BuddyPress activation

  • @paul-tcgs

    Participant

    9 years ago

    Hey folks,

    We at http://www.TheCaregiverSpace.org have been struggling to get our site back to regular operation for about two weeks now.

    – – WordPress instance ~ version 4.4 (latest as of 2015-12)
    – – Theme: Kami ~ version 1.4.2 (latest, and yes problem replicates on WP2013, ~14, & ~15)
    – – Envato WordPress Toolkit ~ Version 1.7.3

    – – bbPress (base) ~ Version 2.5.8 | By The bbPress Community
    – – bbPress – Sort topic replies ~ Version 1.0.3 | By Atif Naveed, Kevin Marshall
    – – bbPress Notifications ~ Version 1.0.1.1 | By dFactory
    – – bbPress WP Tweaks ~ Version 1.3.1 | By veppa

    First thing was that we started getting Fatal Error: memory Usage messages.. ..

    – – Fatal error: Allowed memory size of #### bytes exhausted (tried to allocate ### bytes)
    – – in /home/content/ … /html/wp-includes/wp-db.php on line 1779

    These messages were not focused on one file though: media.php, meta.php, cache.php were also shown as offending spots.

    ——— troubleshooting steps —————

    First thing I found was a number of memory limit suggestions that went back 4+ years on forums like this, and I did call our hosting site GoDaddy and they upped our memory space to the max.

    After those adjustments, no more error messages, only white screen.

    ~~ in the meantime, I’m digging into the google and WP searches to find some clue — at one point I did find a post, that I now can’t seem to find that suggested a limit to the number of groups & users that BuddyPress can manage; something like 20k users.. (seemed really low to me and my colleague at the office)

    Mind you, all along. the front end is pretty much working, but login and forum engagement is gone. As end users, we can see the posts, pages, and list of forums, but each forum brings up a 404 error.

    Next, playing with plugins.. removing all, adding in systematically, in a variety of configurations.. to see if there were conflicts. Also swapping out the Theme while adding/subtracting plugins gave us the same result.

    Bottom line.. as soon as BuddyPress is added, the admin page goes white, while the user-facing site hobbles along.

    Last troubleshooting step: this posting.

    —————-

    We’re pretty much dead in the water in terms of a social interface allowing FORUMS to show, and are ready to move on from BuddyPress. I’m not seeing light at the end of this tunnel.

    Hopefully this message will spark someone’s ingenuity or RECENT memory (vs so-called “RESOLVED” trouble tickets from years gone by) about a similar problem.

    Digitally yours,

    Paul
    paul@thecaregiverspace.org

Viewing 5 replies - 1 through 5 (of 5 total)

  • @shanebp

    Moderator

    9 years ago

    … a limit to the number of groups & users that BuddyPress can manage; something like 20k users

    There is no limit – provided you have the necessary server resources available.
    There is a difference between total users and # of concurrent users – meaning the # of users that are performing operations at any one time.

    It’s impossible to diag your issue without access to your server.
    Some suggestions:

    • Turn on wp-debug and then check error logs.
    • Deactivate bbPress and all related plugins.
    • Test with ONLY a WP theme like 2013 and BP

    White screens can be tricky to diagnose – but a decent developer can at least narrow down the possible factors.

    @paul-tcgs

    Participant

    9 years ago

    thanks @shanebp

    re: your suggestions..

    Turn on wp-debug and then check error logs. < I believe I did this by editing the Wpconfig.php file.. but the debug.log shows file size of zero .. so maybe I did that wrong.

    — — // Enable WP_DEBUG mode
    — — define(‘WP_DEBUG’, true);

    — — // Enable Debug logging to the /wp-content/debug.log file
    — — define(‘WP_DEBUG_LOG’, true);

    — — // Disable display of errors and warnings
    — — define(‘WP_DEBUG_DISPLAY’, false);
    — — @ini_set(‘display_errors’,0);

    — — // Use dev versions of core JS and CSS files
    — — // (only needed if you are modifying these core files)
    — — define(‘SCRIPT_DEBUG’, true);

    — — /* That’s all, stop editing! Happy blogging. */

    Deactivate bbPress and all related plugins. ~ as indicated in my post, did this in several different ways to totally and entirely isolate buddypress as the problem plugin.

    Test with ONLY a WP theme like 2013 and BP ~ perhaps I wasn’t clear, but did this too.. same problem.

    —- —- interesting new note —- —-

    Since the folks at GoDaddy did their memory maximization steps, the error messages have stopped.. but I remembered that when the WP-Admin/Dashboard screen goes white, the site doesn’t. so I added buddypress back in, activated, got the WP-Admin white screen and see that the forums are back up and the user icons are too. so I can’t tweak the interface from the dashboard, but functionality is working slightly.

    @shanebp

    Moderator

    9 years ago

    Check your server ( apache? ) error logs ( they’re different from php logs ) or ask GoDaddy about them.

    @paul-tcgs

    Participant

    8 years, 11 months ago

    Well @shanebp, the call to GoDaddy didn’t go so well: they basically wanted to turn on the WP debug log which I’d enabled last two weeks ago.

    In the meantime, with things somewhat stable, we’ve been turning the BuddyPress plugin on and off to add the functionality on the backend or the user profiles on the front end as one need

    Clearly we are having trouble with the Kami theme update, and we’ve emailed the developers for the theme to get them working on that part of the issues we’re having. Yet there are lots of other updates are occurring all the time too, and clearly BuddyPress is the one sticking me in the side.

    When BuddyPress is activated, the WP Dashboard goes white, but functionality of the plugin comes back along with all the data. When BP is deactivated (removed via sftp, actually) the functionality is lost, but the Dashboard comes back to online mode.

    I’m wondering now if there is any better support than these forums.. cuz i can’t see this being more than running blind right now.

    @paul-tcgs

    Participant

    8 years, 11 months ago

    further insights anyone??

    When BuddyPress is activated, the WP Dashboard goes white, but functionality of the plugin comes back along with all the data. When BP is deactivated (removed via sftp, actually) the functionality is lost, but the Dashboard comes back to online mode.

Viewing 5 replies - 1 through 5 (of 5 total)
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