Topic: Automatic account activation link doesn’t work

Automatic account activation link doesn’t work

dekoningalex
Participant

@dekoningalex

6 years, 4 months ago

Hi,

When clicked on the activation link in the mail it takes you to the site only to have it say: ‘Please provide a valid activation key.’

After that is an input field for an activation key. If you copy the key from the url and place it into the input field and press submit it works. Obviously, it should do this automatically and it doesn’t.

The issue is not theme nor plugin related as it still occurs when the default theme is activated and only the buddypress plugin is activated. All the above mentioned versions are updated to the latest.

site: https://www.poke-spot.com

Create an account here to replicate issue: https://www.poke-spot.com/sign-up

Thanks in advance.

Viewing 8 replies - 1 through 8 (of 8 total)

Venutius
Moderator

@venutius

6 years, 4 months ago

This must be this one https://buddypress.trac.wordpress.org/ticket/7894

dekoningalex
Participant

@dekoningalex

6 years, 4 months ago

No,

In my case the account doesn’t get activated yet until done manually by entering the code from the URL in the input form.

see screenshot: https://www.poke-spot.com/wp-content/uploads/Screen-Shot-2018-07-01-at-18.03.05.png

Venutius
Moderator

@venutius

6 years, 4 months ago

Two users have reported this, however I’m unable to replicate it. I’ll create an account on your site and see what the notice looks like.

dekoningalex
Participant

@dekoningalex

6 years, 4 months ago

I noticed the registration, found anything useful?

Venutius
Moderator

@venutius

6 years, 4 months ago

The activition email that you are sending out has the link formatted exactly the same as I would expect. On my test system when I click that link it automatically populates the input box with the activation key, on your system is does not fill the input box and it needs to be manually pasted in place. Seems to point to something different about your activate.php file. I don’t suppose you’ve made changes to this, or maybe your theme has?

r-a-y
Keymaster

@r-a-y

6 years, 4 months ago

If you’re using a custom theme that has overriden the activation template, your problem will occur.

Read the second point in the following thread for a fix:

BuddyPress 3.1.0 is now available!

Arize Nnonyelu
Participant

@dopeboy

6 years ago

I have seen the update. I’m having a simile problem, but which line of code exactly should we put/ edit in the theme. There a lot of them.thanks

Arize Nnonyelu
Participant

@dopeboy

6 years ago

It didn’t work. I have checked and rechecked it with the default twenty-seventeen theme, still, it doesn’t automatically put the code into the box.

Could it be a problem with the host?